Flipkart — Duplicate apple product (Damaged condition)

I have recently purchased one apple watch costing rs 73900. I was very happy and elated to receive the product. However when i have opened the product it was in damaged condition. I have also taken the product to apple customer service, what they said product is in damaged and a duplicate one.
I have checked the invoice and the seller turned out to be shreyas retail private limited. I tried to find details of the seller, however when i was searching on the web all 337 reviews of the seller was found to be negative and the seller is a fraud.
My question is. How dare the seller can send such a duplicate product when the amount is so high???
That means there is no screening at the flipkart warehouse.
Flipkart customer care told me there is no return policy in this product. How can such a costly product doesn't come under the category of no return policy?/it's so suspicious!!
Also even though i get a replacement why shall i take it from a fraud seller. What is the guarantee of the original product??
Sir,
I need my refund back immediately. I have been a loyal customer of flipkart since my college days, and this kind of seller looting customers cannot be acceptable.
Pl help me to get the refund.
I am sharing the invoice details and snaps of damaged products.
Also. Pl check the goog review of the seller.

https://www.google.com/maps/place/Shreyash+Retail+Pvt+Ltd/@28.5685052, 77.2228014, 15z/data=! 4m2! 3m1! 1s0x0:0xc922912f1b369eca? Sa=x&ved=2ahukewiszjoa7jtzahxnyzgghvklbjyq_bj6bahneam