[Resolved]  Flipkart — duplicate parts in phone

Address:	190023
Website:	Flipkart.com

It's very unfortunate despite being your customer for years you have sold
me a product with duplicate parts. As already conveyed to your via phone
that I purchased a phone MI A1 on 18/10/2017 under order
no OD[protected] from you. The phone was working well for me till
yesterday when because of faulty buzzer/ringer I took it to the Mi service
centre at Srinagar for repair. Shockingly my phone was returned back by the
authorised service centre citing the reason that the phone has copy display
installed in it, which I didn't noticed till then and the service centre
also showed me the phone with the original display and the quality of that
was far better than mine. I had to pay the service charges for getting
phone back without repaired.
The service centre not only will charge me about RS 5300 for the repair but
also the warranty of the phone has been declared as void. I m attaching the
declaration of the authorised service centre that my phone has copy display
installed in it and also the phone has never been repaired/opened till now.
Now it's my humble request to get my issue solved and replace my phone with
a original one having original parts.
I am afraid all or most of the phones sold by the seller might all be
having the copy parts in it which you as a responsible company will
investigate yourself or allow me to get it done with the intervention of
court. I tried to mail the customer care from another mail id as I don't have access to the registered mail now, though access to the account and phone no. But unfortunately again instead of solving my issue I am asked to prove my identity only through mail, else my request can't be entertained.