[Resolved] Flipkart — duplicate payment deducted for single handset purchase

pathakmanoj59

Website:

flipKart.com

Order Number: OD[protected]
Order Date: 12 July 12:05 PM

I ordered 1 Redmi Note 5 Pro online through Netbanking. I got the phone on 15 of July..i did not see the bank statement for deduction today i observed that double amount was deducted from my account and No refund was provided.

Please refer attached trasaction and order confirmation.

Trying to reach the customer care but always getting busy tone.

Please refund the duplicate amount

+2 photos

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Oct 2, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Sep 01, 2018

Flipkart Customer Care's response We will revert on it.

Verified Support

Sep 01, 2018

Flipkart Customer Care's response Customer raised a complaint stating that the amount has been debited twice from the customer account. We have interacted with the customer and informed that the seller has only received one time payment for the order. Hence, requested customer to contact the bank for further assistance. Closing the complaint from our end.

Sep 02, 2018

Updated by pathakmanoj59 I have raised complaint with Bank i will update the response soon i receive

Sep 11, 2018

Updated by pathakmanoj59 I have received confirmation from bank that merchant has received the payment twice . I have forwarded you the same in response to Incident: IN[protected]. Please check again with Merchant.

Sep 13, 2018

Updated by pathakmanoj59 Any update on this?