[Resolved]  Flipkart — e-gift card

Address:

New Delhi, Delhi, 110075

I had placed an order for e-gift card for rs. 600/- for my son (Transaction reference no.: qcmp[protected]) on 9th april 2019 by redeeming my citibank credit card reward points of more than 4000 points (Which otherwise would have offered me higher value if i would have used it on other websites or for cash back/payment against credit card dues. Until now, neither my son nor i received any such card on our emails. To my surprise, when i tried to raise a complaint on flipkart website on the specific query under the website's help center menu, it neither shows any email id to write to nor is there any provision to lodge a complaint online. Further, i tried several times to call up flipkart call center no.[protected] & every time the call ended with voice messages "all our executives are busy. Please call up later or log in to website/app for your concern". I do not have any records except for a print copy of said transaction. It is really surprising that india's own & the 2nd largest e-com company, in association with its e-gift card partner qwikcilver solutions pvt. Ltd. Is stooping to such fradulent activities. Seems like a kind of scam by the company or its associate.