[Resolved] Flipkart — ekart delivery boy issue and exchange phone services

Shivamrideon

from Mumbai, Maharashtra

Address:

Ahmedabad, Gujarat, 380051

Hi team,

I ordered from [protected] account redmi note 7 pro. Your delivery boy misbehave with my sister. I will lodge complain in women helpline. And he ask extra amount from my sister without providing proof of amount.

Need immediate call back from higher team on my number [protected]

Regards,
Shivam sharma,

+3 photos

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Nov 16, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 06, 2019

Flipkart Customer Care's response We will revet on it.

Verified Support

Dec 27, 2019

Flipkart Customer Care's response Hi,

Thank you for sharing the images.

We’re writing to you about your recent order OD[protected] for 'Redmi Note 7 Pro (Nebula Red, 64 GB)' under an exchange offer.

We understand that the Wishmaster was unable to complete the pick up of the exchange product and this is not what you expected, we really don't want our customers to go through this.

We're sorry to let you know that your order for 'Redmi Note 7 Pro (Nebula Red, 64 GB)' will be canceled as the exchange product did not meet the exchange related guidelines listed on the product page.

Not to worry, you can place a new order using the exchange offer with another exchange product. Alternatively, you can also buy the product without availing the exchange offer.

Here are a few important things to note while choosing the exchange option for a device:

1. Only functional devices without any screen defect are accepted
2. The screen/body should not have any cracks/dent
3. The screen should be intact
4. IMEI will be verified at the time of pickup by the Wishmaster to complete the process
5. Screen locks or iCloud locks should be disabled
6. Battery should be seated properly and should not be swollen.

Once the order is canceled, you will receive a confirmation email or SMS regarding the cancellation and refund of your order.

The seller will provide the complete refund of Rs. 7739/- to the same source from which you have made the payment at the time of placing an order and the amount will get credited as per the standard banking procedure.

We have shared feedback with the seller so that they can put in additional measures in place to make your shopping experience a delightful one.

Your kind understanding and cooperation is appreciated.