[Resolved] Flipkart — emi charged extra on no cost emi product | |||||
I have bought a vivo v9 (Pearl black-golden line, 64gb) mobile phone @rs 20, 900 on 9th aug'18 in no cost emi on credit cards offer. Flipkart give discount of rs.1094 as a interest wavier off at rate of [protected]@13% for 9 months after excluding rs.1094 from actual price of phone i. E. Rs 20, 900. I made a payment of rs 19, 896. But the amount rs 19, 896 is not converted in emi's, when i called to my rbl bank credit cards they said that your emi is not converted from merchant side (Flipkart). When i trying to convert amount rs. 19, 896 they charged higher rate of interest @21% for 9 months +rs. 299 processing fees. According to that the mobile phone cost will goes more than rs. 22, 000 which wrong. I have locked complaint against the same on 13th aug'18 but after too many reminders or request to flipkart, there is no solution provided to me. My credit card payment due date is just about to reach in 2-3 days and the amount rs.19, 896 is stand in statement. I am not able to pay the whole amount in one time that's why i bought a product from flipkart on no cost emi but flipkart have false commitment. I am very much disappointing with flipkart. After so many follow ups, there no solution provided by flipkart even single person is not contacting with me till date. Was this information helpful? | |||||
Oct 19, 2018 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Verified Support Aug 28, 2018 Flipkart Customer Care's response We will revert on it.
Verified Support Sep 15, 2018 Flipkart Customer Care's response Customer raised complaint as emi was not converted and bank charges extra interest charges, we interacted with the customer and provided the difference amount as a gift voucher in wallet, hence closing the complete from our end
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