[Resolved]  Flipkart — Exchange of Refrigerator - misleading offers

Website:

flipkart.com

Our refrigerator is in working condition though it has been years since we bought it. Got tempted by the advertisement of big sales and checked out Amazon and Flipkart. Saw good offers on new refrigerators and flipkart offer was very attractive due to the exchange rate they had given.
Went ahead and placed the order and today the delivery people came and rejected the exchange offer and insist that we pay Rs. 2500/- and take the new refrigerator.
The current refrigerator is very much in working condition and the ONLY reason we placed the order is because of exchange. Actually our house is quite small and cant afford to keep both the old and new ones at the same time. Explained and the delivery persons returned telling us that we should explicitly cancel the order and get the refund.

When we try cancel, a chatbot responds and coolly says "item cannot be cancelled". Then had to run around and finally got to speak to Flipkart personnel who again tried to insist that we pay the extra cash and take the new product. We absolutely refused to do so. Now we are asked to wait for 48 hours.
Absolutely painful experience. If they wanted, they could have sent the exchange people earlier to check if the product will be accepted or not. Giving a seemingly great offer, compared to competition, and then trying to dump the product on us at a much higher cost is absolutely appalling. Hope that they refund our money without making us run around and go to customer court etc.