Flipkart — Extended Warranty by Flipkart Protect of kent RO

Address:

OneAssist Consumer Solutions, AST MILE 417, Bussa Udyog BHavan, TJ Road, West Mumbai,400015

We bought Kent ACE lite Mineral RO in September 2020 ( 4years free service - 1 year warranty + 3 years free service). I also purchased an extended warranty 2 years by flipkart protect) which would start its validity from the end of 1st year so that spare parts are covered after 1st year of warranty by Kent warranty. I was charged about 10% extra cost by flipkart for this extended warranty and this contract was sold by OneAssist Consumer Solutions Pvt Ltd, MUMBAI - 400015 THROUGH FLIPKART.My kent water purifier was having issues on 25th Sept 2021 after the end of one year. When I contacted Kant they verified the purifier and informed me that spare parts would not be covered by warranty as one year has just elapsed and only service is free. So I wanted to use the extended warranty that I had purchased and flipkart directed me to contact OneAssist [protected]. After several attempts, OneAssist registered my complaint reluctantly. The reg numbers are 1118825 & 11335527 and I spent many hours across the period 26th Sept to Oct 16 to get this registered. After a lot of efforts I was finally informed that they cannot replace the essential parts and could just restrict to free labour service which Kent was already offering from 2021 sept to 2023 Sept. They were not willing to describe the discussions in writing and Oneassist was just not bothered about solving the issue or describe in writing what additional service they were offering. I request consumer complaints to take up the issue with Oneassist (order ID OD[protected], [protected]/ [protected]; and Flipkart and do the needful. Public are to be careful while booking extended warranty or any service with Oneassist or through Flipkart.