[Resolved]  Flipkart — failed to provide service/replacement for tv as per flipkart extended warranty

Address:

Flipkart Internet Private Limited Vaishnavi Summit, No 6/B, 7th Main, 80 Feet Road, 3rd Block, Koramangala, 560034

Hi team

I had purchased sanyo tv from flipkart with 'extended warranty 2 year by flipkart protect' on 23-jan-2018.
Order id: od[protected]

The tv stopped working on 1st march 2019. I connected sanyo services and they asked me to get in touch with flipkart as sanyo warranty is over and tv is under 'extended warranty is by flipkart'

Then after contacting flipkart on 4th march, they asked me to contact a 3rd party 'jeeves' as warranty is by them.
I raised a request and their executive inspected tv and told us that it need to change some part and come back in a week.

I was continuously following up with jeeves but neither their engineer came back not got any resolution. They told me over phone that they will replace my tv but nothing happened. Finally after lot of following up they sent me below mail on 27th march.

—
Please find below, the terms of refund for your old product

Based on case id as per subject line, deprecation clause as per ew terms and conditions will be applied. Detailed calculation is shown as per the below.

*reason for refund : parts (Spare supply issue with brand)

Product invoice purchased value : inr 22, 999.00 (As per invoice shared)
Applied 20 % depreciation value : inr 4, 600.00
Post depreciation final value : inr 18, 399.00
—

This was obviously not acceptable to me as i spent [protected] for tv + 2063 for warranty) + a working tv as replacement. Getting only 18k back is a loss of more than 28% for me within a year whereas an average tv life is 10 years, so such loss within just 1 year o[censored]sage is not acceptable for tvs.

I have discussed it with jeeves team member on 28th march 12:08 pm and clearly communicated that this resolution is not acceptable to me. Thereafter i connected with them multiple times and asked for repair/ replacement as per warranty but every time they asked to accept the smaller amount showing me warranty conditions

Please note, i was not informed about this 20% depreciation condition before buying tv and extended warranty and its not written anywhere on flipkart page of extended warranty. I only received the conditions after i bought the product and warranty.

Please refer this page :
https://www.flipkart.com/tv-extended-warranty-store?otracker=clp_banner_1_34.bannerX3.BANNER_televis...⇄

This page nowhere mentions about 20% depreciation clause before buying the warranty. Hence its a clear case of cheating and hence not acceptable.

I connected with flipkart but they also are forcing me to accept jeeves resolution.

Hence i request you to please look into this matter urgently since its pending for approx. 2 months with them.

Desirable resolution - any one below

1. Please repair my tv
2. Replace with new one of same brand and configuration.
3. Refund full amount spent on tv + warranty
4. Refund price equivalent to new tv

Please call me on [protected] if you need any more info

Regards
Snehal
[protected]