[Resolved]  Flipkart — Fake product delivered by flipkart

Address:	Mumbai City, Maharashtra, 400067
Website:	www.flipkart.com

• On 22-Jan-16, I had placed online order on Flipkart for ‘MoYu Aosu 4x4 Stickerless Red’ cube which costs Rs.2, 500/- and was offered at 78% discounted price of Rs.550/- + Rs.100/- delivery charges.
• On 27-Jan-16, I received a local product not worth more than Rs.150/-, wrapped in a plastic sheet placed in a 21 X 16 X 15 cm box (product size is 63 mm) without company packing or MoYu logo on the cube.
• This cube described by Flipkart as ‘strong fault tolerance and anti-pop’ gave away (pieces popped out) within 48 hours.
• The product return was initiated immediately and the replacement delivery was expected by 5-Feb-16.
• Then I was informed by Flipkart that the product will be delivered by 15-Feb-16.
• Then again I was informed by Flipkart that due to unforeseen circumstances the product will be delivered by 24-Feb-16.
• On my objection, I was informed that the product will be delivered soon and surprisingly I received a similar local product not worth more than Rs.150/- on 20-Feb-16, wrapped similarly in a plastic sheet placed in a 21 X 16 X 15 cm box (product size is 63 mm) without company packing or MoYu logo.
• I immediately reported the matter to Flipkart but Flipkart is trying to convince me to initiate refund instead of delivering genuine / original product.
• I have exchanged lot of mails and firmly told them that I don’t want refund and I want them to deliver genuine / original ‘MoYu Aosu 4x4 Stickerless Red’ cube.
• Flipkart is very keen on initiating refund and not delivering original ‘MoYu Aosu 4x4 Stickerless Red’ cube… just trying to sweep the matter under the carpet.
My simple calculation –
• Flipkart posts ‘MoYu Aosu 4x4 Stickerless Red’ cube @ 79% discounted price of Rs.550/- + Rs.100/- delivery charges (normally delivery is free for purchase above Rs.500/- or normal charge is Rs.30/-).
• Sells 1000 units during this Sale period and delivers a local product not worth Rs.150/- and coolly makes a profit of Rs.4, 00, 000/- on product and @ Rs.70, 000/- on delivery charges.
• Many customers are ignorant about cubes and are happy with this local product, assuming to have got a great deal of 78% discount on Flipkart.
• Few face some issues such as pieces popping out within few days, asks for replacement and they are once again delivered a similar local product not worth Rs.150/-.
• Some customers are fed-up and accept the product as anyway their kids have been impatiently waiting for this cube for nearly a month.
• Very few customers who refuse to accept the local product are given their refund stating that Flipkart does not have the product in stock.
So very coolly these e-commerce companies are making huge profits by selling fake / bogus products.
MY REQUEST – I don’t want refund… I want Flipkart to deliver original ‘MoYu Aosu 4x4 Stickerless Red’