[Resolved]  Flipkart — false promise from flipkart

Address:

Gurgaon

I am writing to you about my order id od[protected] with the product "sansui prohome smg03 750 w juicer mixer grinder".
Below all dates were mentioned as per flipkart
Date of order : 25th may'20
Date of delivery: 31st may'20
Return requested: 2nd jun'20
Return approved : 2nd jun'20
Promise date of pickup: 9th jun'20
Promise date of refund: 4 days after refund
I placed return request on 2nd and was approved with assurance of max time to pick return order by 9th but still order is not picked up
Called to customer care number of time & mailed as well also had a word with senior customer care executive ms veena but same response i got we are trying to resolve with concern team. There is not contact no of seller or shipment person by whom it has to picked. No escalation matrix where i can reach out n get proper answer. How many times do i need to send reminder there is a delay n when i can expect
How many times do i need to contact on same thing
I was assured will get done on 17th jun but again we are falling behind as per commitment
Today i am writing on 20th jun'20 still no action is taken by flipkart