[Resolved] Flipkart — fault response of rejection.

chayankh

from Delhi, Delhi

Address:	Bangalore, Karnataka, 560034
Website:	www.flipkart.com

Hi team,

Please note that i ordered a phone from flipkart.com and order id
Od[protected] and then i got to know that the phone is not detecting the sim so i raised a return request but there is only option of replacement so i clicked on replacement then the technician came to our place and told us that this phone is not compatible with "volte" services so your sim will not work on this phone. And then the replacement request got rejected by the flipkart.

But i want to tell you that on the website they have mentioned that this phone is compatible with volte services then how a volte sim is not working on the phone?

And then i raised a complaint to them and the complaint no.[protected]

And i am very much dissatisfied with the flipkart policy.

I need my money back.

+1 photos

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Dec 24, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Nov 19, 2017

Updated by chayankh THis is ridiculous that the customer has to suffer due to mistake of others. just like flipkart shown on the website that this phone supports VOLTE service but their own technician came and declared that this phone doesn't support VOLTE that's why the sim not working. and now we are in big trouble because this phone is of no use for us and still flipkart is forcing us to keep the phone and flipkart will not refund our money even it is flipkart's fault.

I request to consumer complaint forum to take part in it and do take action against flipkart for their misdeed.

I need my money back immediately.

Chayan Khatri
[protected]

Verified Support

Nov 23, 2017

Flipkart Customer Care's response We will revert on it.

Nov 29, 2017

Updated by chayankh You guys have shown on the website that this phone is VOLTE phone but i checked on the motorola website and they have not mentioned this thing so how can you write VOLTE when the phone is not VOLTE. and i need my moneyback.

@consumerforum please look into this cheating by flipkart and they are not giving my money back.