Flipkart — Faulty ASUS ZENPHONE 5

Address:

Mumbai City, Maharashtra

Hello I am sick and tired of writing you a mail for last so many days and every time I write a mail I am given the same response that the issue will be resolved in next 24 hrs. What is happening? Is there anyone even listening? I want the phone to be replaced. Who is working on it? Are you guys capable of resolving my issue or just wasting time? Regards Rajesh On Tue, May 5, 2015 at 8:21 AM, Flipkart Customer Support <[protected]@flipkart.com> wrote: Response By Email (John P.) (05/05/2015 08.21 AM) Hello, Order ID: OD[protected] Item: Asus Zenfone 5 A501CG First and foremost, I would like to personally apologize for your inconvenience in this regard. I understand how disappointed you are as you have not received any call from the technical team. However, at this point, we may not be able to provide you an update on this but I've notified your concern to our team. We’ll call you back with an update in the next 24 hours and make sure that your issue is resolved by the end of the day. You have my assurance that we’ll have your issue resolved at the earliest. I request your kind patience in this regard. Customer By CSS Email (.) (05/05/2015 02.30 AM) Hello I have been receiving the same response for last few days. But no one has called me yet. Not sure whether any one taking any action on it. Regards Rajesh Response By Email (swaroop.kaushik) (05/05/2015 12.53 AM) Hello, Order ID: OD[protected] Product: Asus Zenfone 5 A501CG Thank you for taking your time to write to us. I certainly understand your concern and offer my sincere apologies for the inconvenience caused. At this point, we may not be able to provide you an update on this but I've notified your concern to our team. We’ll call you back with an update in the next 24 hours and make sure that your issue is resolved. Customer By CSS Email (.) (04/05/2015 09.56 PM) Hello I am utterly disappointed with the kind of response from Flipkart. I had been writing mails since 1st May, 2015 but till date nothing has happened. My sister even called the Call center to ask you for a suitable solution/return of the instrument. Dispite of assurance from Flipkart that they would call at 9pm, no call came. If you are not able to provide me a solution, then kindly let me know the next escalation point. After all the troubles, I dont think I am even willing to make the repairs on the phone, that you have been asking me in your mails. The reason being, you people dont have enough time to give a call and let me know the password.. If I dont get a mail/response for either Return of the instrument or Refund of the the money I had spent on buying this phone, in next couple of days, then I am afraid, I will have to go to the consumer court and file a case. Regards Rajesh Customer By CSS Email (.) (04/05/2015 09.56 PM) Hello Hope you have received my last mail. Kindly let me know what is the plan. Are you going to replace my phone or going for refund. Your earliest response will be highly appreciated. Regards Rajesh On May 1, 2015 11:28 PM, "Rajesh Bharthi" <[protected]@gmail.com> wrote: > Hello > > We have tried the procedure that you have illustrated. > > Unfortunately, the problem still exist. > > I request you to kindly either replace or return the instrument.. > > Regards > > R Bharthi Response By Email (Durga G) (04/05/2015 08.55 AM) Hello, Order ID: OD[protected] Product: Asus Zenfone 5 A501CG Thank you writing for in and notifying us. I understand your concern. I am sorry to hear that you are facing issues with your new product. At this point, we may not be able to provide you an update on this but I have notified our concerned team regarding the issue you have raised with us. We will get back to you with an update by today around 3:08 PM and resolve your issue in the best possible way. We request your kind patience in this regard. Customer By CSS Email (.) (04/05/2015 08.20 AM) Hello Hope you have received my last mail. Kindly let me know what is the plan. Are you going to replace my phone or going for refund. Your earliest response will be highly appreciated. Regards Rajesh On May 1, 2015 11:28 PM, "Rajesh Bharthi" <[protected]@gmail.com> wrote: Hello We have tried the procedure that you have illustrated. Unfortunately, the problem still exist. I request you to kindly either replace or return the instrument.. Regards R Bharthi On May 1, 2015 12:05 PM, "Rajesh Bharthi" <[protected]@gmail.com> wrote: [protected] Forwarded message[protected] Response By Email (ashwini.r) (01/05/2015 10.23 PM) Hello Order id: OD[protected] Product: Asus Zenfone 5 A501CG Thanks for writing in and notifying us. I am very sorry to hear that you're facing sound issue with your new phone. It seems to be a minor issue which can be fixed by performing a simple trouble-shootingsteps from your end. I request you to please follow the below steps. As the last troubleshooting step. let's try with reset of the device by the following steps : Ensure that you are not covering the speaker on the device. Ensure the protective film that ships with the device has been removed. If you are using a case, cover or screen protector on the device, try removing and trying without it. The earpiece volume on the device can only be adjusted while on a call. The proximity sensor may require you to pull the phone away from the your face in order to adjust the volume. Try making a test call and adjust the call volume. While in call try using the speakerphone or a wired headset to see if issue persists. (If issue exists while using other method, problem is likely related to signal strength or coverage area) You may experience distorted audio while at the highest setting, try decreasing the volume to see if this corrects the problem. Safe mode starts the device without any 3rd party applications being started. This will allow you to open apps individually to try and determine which app may be causing the issue. To Enable Safe Mode 1. Press the Power key 2. Touch and hold Power off 3.Touch OK when Reboot to safe mode appears 4. Phone will reboot and Safe Mode will appear in bottom left corner 5. While in Safe Mode, launch apps one at a time to identify the app causing the problem 6. Remove the app that causes the problem from the device To remove an application: Touch Menu > Play Store > Menu > My apps Touch the application that you want to remove Touch Uninstall, then confirm by touching OK After you have identified and removed the application you can disable safe mode by power cycling the device. Software updates come out periodically and may contain performance enhancements for the device. Step 1. Tap on Menu Step 2. Tap on Settings Step 3. Tap on About phone Step 4. Tap on System Updates Your device will check if any updates are available. If an update is available, follow the on-screen prompts to download and install the update. As the last troubleshooting step. let's try with factory reset of the device by the following steps : 1. Touch Apps 2. Touch Settings 3. Scroll down and touch Privacy 4. If you would like to back up and restore your personal data, touch the Back up my data and Automatic restore check boxes. 5. Touch Factory Data Reset 6. Touch Erase internal storage (media area) 7. Touch Reset Phone. It is recommended that you will be required to setup your device and email after performing the Factory Data Reset. If you face the same feel free to get back to us and we’ll certainly look into this and assist you further. I also request you to install the smart check diagnosis sent to your e-mail. We’ll call you back on May 02, 2015 and make sure that your issue is resolved at the earliest. You have my assurance that we’ll have your issue resolved in the best possible way. I request your kind patience in this regard. Auto-Response By (Administrator) (01/05/2015 08.30 PM) Dear Customer, Thank you for contacting us! This is an automated response and is for your reference only. You need not reply to this mail. We will get back to you at the earliest. Customer Support www.flipkart.com Customer By CSS Email (.) (01/05/2015 08.30 PM) Hello Order id: OD[protected] Product: Asus Zenfone 5 A501CG I had ordered ASUS zenphone 5 and the same was delivered on 1st April, 2015. All of a sudden, I find that the i cannot hear the voice of the other person to whom I have called. Not sure what the problem is. What could be the solution? If there are no solution then kindly either replace the phone and proide me the same phone model again or I would like to return the phone and get the refund. Kindly let me know the earliest possible solution. Regards R Bharthi [---001:006713:20784---]