[Resolved] Flipkart — Faulty delivery of product

richagoel

from New Delhi, Delhi

Address:	110089
Website:	flipkart.com

I ordered iphone 7 128gb on 18 may. It was delivered to me on 25 may and i opened it on 27 may but when i made a call i found that the voice was low. When i called the customer care they asked me to visit the service center. Why should i visit the ervice center for the brand new product i ordered. I am highly disappointed and i am not liking the solution they are providing me and i am going to file the complaint for this

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Jul 7, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

May 27, 2017

Updated by richagoel I have ordered iphone7 from flipkart on 18 may. it was delivered to me on 25 may and when i used it it was faulty. the voice was coming very low and i am not able to hear anything. When i asked for he return the customer care gave me an unfeasible solution to go to service center but why should i go to service center for the brand new product. Their managers deepak and ashish denied to return the product and i am no satisfied with their response.

Verified Support

May 31, 2017

Flipkart Customer Care's response You may request for a replacement within 10 days of delivery only if the product was received in damaged condition. In certain cases where the seller is unable to process a replacement, the seller will offer a refund to you.For all other device-related issues, please contact the brand authorized service centre directly.
Authorized Service Partner Locator :
Apple - https://locate.apple.com/in/en
Google- h ttps://support.google.com/pixelphone/answer/7173456?hl=en-GB
Brand Support Site :Apple - https://support.apple.com/en-inGoogle - https://madeby.google.com/intl/en_in/phone/support/

For policy please do refer: https://www.flipkart.com/pages/returnpolicy