[Resolved]  Flipkart — Faulty Item Delivered- Unrealistic Explanations On Request Of Refund

Address:	560037
Website:	www.flipkart.com

I ordered a Le Eco Le 2 from Flipkart on the 9th of Sept, 2016. It got delivered to me on the 12th of Sept, 2016. I started using the product, transfered all my data and contacts to my new phone. That's when I noticed that the device has touch defect. Undesired touch results were produced once or twice during the first few days. Then the issue started to appear more frequently and that's when I contacted Flipkart. They asked me to do a factory reset on the phone and to check whether the issue persists. Even though I had transfered my whole data, I did what I was asked to do. But the issue is still there. I have completely lost the hope in this phone giving me the desired result anymore. Also, even though Flipkart executives have been responsive, they are calling me at my work hours, making me unable to attend the call. At this point of time, I am completely devastated and would settle with nothing but a complete refund after taking their device back.

I request consume rcomplaints to please take necessary actions and to notify Flipkart about the issue that I am facing. It has caused me so much effort and I am at the moment using my old Nokia. I would like to buy a new phone as soon as possible; for that, I want Flipkart to take their faulty product back, which was imposed on me.

Hoping for an action to be taken immediately as their lack of responsibility has already given me enough burden.

Order ID: OD[protected]