[Resolved] Flipkart — faulty item not able to return

nirmalthaliyil

from Delhi, Delhi

Address:	679121
Website:	www.flipkart.com

I have purchased mobile phone moto c plus (Fine gold, 16 gb) from flipkart website on july 14th. Item shipped to me have faulty mic and i have requested for replacement as per the replacement policy offered by flipkart. As per customer support team instruction item was shipped to below address by indian post (Tracking id provided below), in both cases item has returned back to me because provided address is not correct. Inspite of repetitive follow ups with flikart, they are not providing necessary support to provide me corrected address neither they are not providing pickup of the item. Please help to solve this matter urgently.

Let me know if any further details are required.

Return address:
Snd warehouse, shed no: c1, door no 4/195, redhills-ambattur road, puzhal village, 600062
Chennai - 600062
Tamil nadu

Flipkart order number: od[protected]

First return request id :[protected]
First return shipment tracking id: el[protected]in

Second return request id:[protected]
Second return shipment tracking id: el[protected]in

+3 photos

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Aug 17, 2017

Complaint marked as Resolved

Flipkart delivered replacement item with pickup option.

Flipkart customer support has been notified about the posted complaint.

Verified Support

Aug 13, 2017

Flipkart Customer Care's response We will revert on customer complaint.

Verified Support

Aug 14, 2017

Flipkart Customer Care's response Spoke to the customer on 944****80. Provided Turn around time, checked the address. Customer gave feedback to our customer support and seller for the warehouse. Feedback taken. Closing the case from our side.