Flipkart — Faulty laptop delivered

Address:

New Delhi, Delhi, 110055

We purchased a laptop dell inspiron 5555apu vide order id[protected].

This laptop has following problems. It hangs too much, takes an unusual booting time. Windows faulty, antivirus not working and fan overheating.
I compalined on 6th august, and requested for refund of money. I was told that it will be resolved by 9th august. Again i called number of times and despite many e mails, i am not getting any solution. Today i got a call in evening 16:30 hrs and after spending 90 minutes on conference call with dell executive ms rani i was told a number of commands to check hardware and software issues, but nothing of them worked.

Your flipkart executive very rudely denied any problem in laptop.

Kindly advise.