Flipkart — Faulty MI3 handset sold by Flipkart and no support from Xiaomi

Address:

Ghaziabad, Uttar Pradesh

I bought the Mi3 phone on 24th July, and it started giving voice call quality trouble. I thought issue is with settings or with my 3G services. etc and 1st tried to rule out 3G issues if any. While i do that, my 4 weeks standard return duration was over. I was struggling so i started calling Xiaomi customer care and lost again weeks in doing taking backup, Wipe Cache, Wipe Data, Wipe full Data etc. Finally i called Flipkart and escalated issues. I was suggested by Xiaomi and Flipkart customer care to visit Xiaomi service center. Now since 16th Sept my phone is with Xiaomi service center "Satyam Communication, Noida" with no support from Xiaomi. They are telling me issue with motherboard which need to be replaced. Service center has no clue when they can address issue related to this phone now even after 6 days, phone is in their custody. I am fed up receiving mails from Xiaomi asking to keep patience, we have forwarded your query to concerned departments, where as Flipkart calling me stating we will address your issues in 2 days since 8th September. After every 2 days they change the date of resolution for next 2-3 days. 1st date was given as 10th 2Pm, then 12th, then they stated resolved, without providing any resolution. I called/wrote again, so they gave me date of 19th, then 21st and now i heard as 22nd . Now i just got phone call from flipkart stating you have to wait more as we are working on it. Never seen such a pathetic response from any company as i see from Xiaomi. Very casual, careless, un-professional response like have patience, we are forwarding your request, service center will take care etc. Seems they have understood, their shop is getting closed in India as everyone having Mi3 is complaining for specially voice call related similer issues. I have lost hope in getting any resolution from Flipkart and Xiaomi in last 20 days. Regards Deepak Kumar