[Resolved] Flipkart — faulty phone delivered - fake update - no replacement
Bengaluru, Karnataka, India
JoJokshan on Sep 2, 2018
I purchased mobile in flipkart, i got faulty product as usual. I called flipkart and flipkart told be to wipeout the device. I wiped out the device after that am unable login to redmi account becoz wifi and mobile data (Sim) not detecting. I asked for replacement and flipkart sent a technician (Jeevas consumer ltd) and he told he is authorized person from redmi. I explained issue and he contacted thier team and informed we can’t resolve the issue. It’s a faulty phone and he rejected my replacement query. I called flipkart - flipkart removed tech visit and hand to hand replacement - but flipkart wishmaster denied the replacement becoz he don’t know how to retrieve the imei number. I called flipkart again and they mentioned unable to retrieve imei number becoz sim and wireless is not working in the mobile but technician again denied - becoz he don’t know how solve the issue
Flipkart said it was faulty phone, redmi service centre confirmed it was faulty but why i am not getting replacement
I went redmi service centre they told they will repair the handset but they cant replace.
The whole issue started becoz of wiped out the device - flipkart technician advised to wipe out device now flipkart is not providing replacement
What is the purpose of purchasing new phone then???
Complaint marked as Resolved Oct 10, 2018
[Sep 02, 2018] Flipkart customer support has been notified about the posted complaint.
Verified SupportFlipkart Customer Care's response, Sep 03, 2018
We will revert on it.
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