[Resolved] Flipkart — faulty phone delivered - fake update - no replacement

1 Review
Bengaluru, Karnataka, India
 Jokshan on Sep 2, 2018
I purchased mobile in flipkart, i got faulty product as usual. I called flipkart and flipkart told be to wipeout the device. I wiped out the device after that am unable login to redmi account becoz wifi and mobile data (Sim) not detecting. I asked for replacement and flipkart sent a technician (Jeevas consumer ltd) and he told he is authorized person from redmi. I explained issue and he contacted thier team and informed we can’t resolve the issue. It’s a faulty phone and he rejected my replacement query. I called flipkart - flipkart removed tech visit and hand to hand replacement - but flipkart wishmaster denied the replacement becoz he don’t know how to retrieve the imei number. I called flipkart again and they mentioned unable to retrieve imei number becoz sim and wireless is not working in the mobile but technician again denied - becoz he don’t know how solve the issue

Flipkart said it was faulty phone, redmi service centre confirmed it was faulty but why i am not getting replacement

I went redmi service centre they told they will repair the handset but they cant replace.

The whole issue started becoz of wiped out the device - flipkart technician advised to wipe out device now flipkart is not providing replacement

What is the purpose of purchasing new phone then???
Complaint marked as Resolved Oct 10, 2018

Complaint Status

[Sep 02, 2018] Flipkart customer support has been notified about the posted complaint.
Verified Support
Flipkart Customer Care's response, Sep 03, 2018
We will revert on it.
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    Flipkart - faulty phone delivered - fake update - no replacement