[Resolved]  Flipkart — flipkart ac installation service

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I've ordered Media AC from Flipkart and it was delivered on 13 Jun 2019 and was supposed to be installed on 15 Jun 2019. Today 15 Jun, I kept waiting for the whole day and didn't get any communication from Flipkart team. I kept calling to Flipkart customer support and they asked me to keep waiting till 7 pm. Meanwhile, I called Media helpline and they asked me to check with Flipkart as there was a delay in communication from Flipkart.

Now when I called Flipkart around 10 pm, they asked me to wait till 20 June 2019 as the issue is forwarded to back end team. There was no apology and it sounds like these are daily things for them. There was no resolution for the issue. Now I want this product to be returned but this is against the policy of Flipkart as per the discussion.

Now my question is if Flipkart is concerned about the policies then who ensures the installation date mentioned there is correct or not? If correct then who ensure it is installed by the given date? If not then what is the policy for the same, why the dissatisfied customer can't return it? Is there any value of commitment provided? Is there any value of customer's time for Flipkart?

It seems the policies are just a puppet of the management and nothing else. Flipkart doesn't bother what the customer is suffering. I don't want to become a victim of this again.

Now the resolution I need is to return this order and get my money refunded. I'm really frustrated with the services of Flipkart and don't want to be their customer anymore.