Flipkart — Flipkart and boAt Refusing Refund for Uncomfortable Headphones Worth 4,000

I purchased boAt headphones worth ₹4, 000 through Flipkart. Unfortunately, the headphones are much heavier than I expected, and wearing them causes me a headache. I am not satisfied with the product and do not wish to keep it.

I contacted customer care and requested a return and refund, but I was told that I could only get a replacement with another headphone of the same model. I do not want a replacement because the weight of the product itself is the problem.

It has now been five days, and I am still trying to resolve this issue without a satisfactory response. I believe customers should have a fair opportunity to resolve such issues, especially when they are unhappy with a product.

I request that Flipkart and boAt look into this matter, accept the return of the headphones, and issue a full refund of ₹4, 000 instead of forcing me to accept a replacement.

Please investigate this complaint and help me obtain a satisfactory resolution.