Flipkart — flipkart - blocking from game zone when the time has come to claim the prizes at rs 1

I am not able to play game in flipkart game zone. Whenever i try to play game in flipkart game zone it starts to show a error message that 'we encourage fair play in line with our terms and conditions'. I started to get this error message from today evening, i. E: oct 16, 2019.
Please note i have only one account associated with flipkart so please make a note that i haven't tried to log in with two different id in the device.
Moreover since last month i have won some of the prizes by playing these games which i was able to see in the leader board before this incident. And now it just got vanished!!
Tried to call flipkart support had a word with them.. But during the conversation, i did realise that i was speaking to some robot who was just repeatedly told the same things without even understanding my problem. And as usual i didn't get any resolution from them.
Now i am wondering is this some kind of scam by flipkart and this is happening because i have won some prizes at rs 1 which i am suppose to claim started from 19th of this month!!!
I have screenshot of each and every prize that i have won during the game play, so don't try to tell me nonsense things and trick me. As a proof i am attaching some pics.
You guys won't allow me to play any more games!!! Fine let it be like this way. But i want all the items which i have won during the game play by spending my precious time.