[Resolved] Flipkart — flipkart cancelled my order automatically without any prior notice

Aryaman Chandra

from Lucknow, Uttar Pradesh

Address:	Lucknow, Uttar Pradesh, 226020
Website:	www.flipkart.com

I bought two mobile phones at a very high discount on 7th of december 2017. Let me mention all the discounts which were applied on that phone. First of all 1500 was off on that device in sale, secondly i exchanged my old phone for rs.500, and lastly i was getting a flat 10% off by paying with sbi credit card. But flipkart cancelled my order and is providing me refund instead. I called customer care so they said, that they can't do anything i have to place new order. First of all thats not the way things should work in flipkart, secondly my money will be refunded by 19th of december, and sale is ending on 9th of december. I can't buy that device now at that price which i was getting during the sale. I dont want a refund i want my mobile phone at that price.
Order id - od[protected]

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Jan 24, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2017

Flipkart Customer Care's response We will revert on it.

Verified Support

Dec 16, 2017

Flipkart Customer Care's response Complaint : customer ordered multiple phones during offer period in 1 is pending for delivery rest 2 phone got cancelled,

Solution : Interacted with the customer conveyed the apology which pending delivery of quantity got delivered, which were got canceled due to the bulk orders, as per the policy certain product cannot be order more than one hence cancelled, the same communicated to the customer closing the issue