Flipkart — Flipkart delivered a faulty iphone 6s+ and now not doing refund

Address:	Hyderabad, Andhra Pradesh, 500081
Website:	www.flipkart.com

I purchased one iphone 6s+ 16 gb model from flipkart on 3rd august 2016.
Order number - od[protected]
My name :- amandeep singh bedi
Phone number :- [protected]
Product got delivered on 4th august.

After switching on the phone found below two issues :-
1) during call the sound of voice was too low and we were unable to listen the voice both sides.
2) when the vibration is on, after getting call on the mobile some strange sound is coming from phone.

After finding these issues, i immediately called to customer care and complained about it. Though i was not convinced about the replacement option they told to go with replacement and initiated the replacement..

Later i called the customer care and asked them that i want a refund for the product on 8th august. Please note the replacement was not yet delivered to me. But they rejected my refund request without giving any reason.

Since then every day i am calling on flipkart customer care for refund and every day they are telling they will process the refund.. But it never happened..

One technician named daya () also came and checked the phone and confirmed it to be a faulty one.

Instead of refund (Which i am asking for), they raised multiple replacement request without my consent.

Multiple time i asked to do the refund fast since there is 10 days refund policy. But they kept on delaying it.

Now after 10 days, when i am asking customer care person to process the refund.. He tells he doesn't have authority.

This is a serious crime and a big fraud being done by flipkart.
When it comes to delivery they do in 24 hours.
Why the hell even in 15 days the refund is not processed.
Its too much disappointing from a company like flipkart..
There is no wonder why amazon is becoming popular..