[Resolved] Flipkart — flipkart delivered a realme 3 pro empty box

Palvaldevan

from Mumbai, Maharashtra

Address:

SUGUNA POULTRY PRODUCTS, VARATHARAJAPURAM, KOTTAMANGALAM, Suguna Poultry Products. SIDCO Industrial Estate Gudimangalam 642201 Tamil Nadu, 642201

I am ordered a realme 3 pro in 09/11/2019. Mobile seller is Vision star. Courier is Delhivery Courier. Shipped in 9th November. expected delivery date is 13/11/2019. Delhivery Courier was Out for delivery in 12/11/2019 Morning. But Delivery in 12/11/2019 Evening. I am unboxed a product to shocked. Thats box is empty. Thats time i informed a Flipkart customer care. Flipkart was Raised the request for the same and will get resolution by November 15, 2019. I am really disappointed.

My order id : OD[protected]
Reference NO : IN[protected]

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Nov 25, 2019

Complaint marked as Resolved

FINALLY Flipkart was refunded a amount.

Flipkart customer support has been notified about the posted complaint.

Nov 13, 2019

Updated by Palvaldevan My complaint not been corrected. My order unboxing video link is - https://youtu.be/gZ28vrlGF3A.

Verified Support

Nov 14, 2019

Flipkart Customer Care's response We will revert on it.

Nov 14, 2019

Updated by Palvaldevan The main reason for this is the seller.

Seller: vision star.
BUT DELIVERED KONDE PRIVATE LIMITED.

Why Flipkart didn't investigate this. Flipkart refuses to understand why it is wrong.

Verified Support

Feb 24, 2020

Flipkart Customer Care's response Hi, We are sorry for the trouble caused. The seller has confirmed that a refund has been completed on 25 Nov 19. It would have reflected in your bank account by 26 Nov 19. Request you to note down the refund reference number [protected]. If you do not see the refund in your account by this time, please check the previous statement of your bank account before reaching out to the bank. You may contact your bank’s customer care using the number mentioned on the back of your card with the reference number in case you need further. Your kind understanding is appreciated.