[Resolved]  Flipkart — flipkart delivery is trying deliver only partial order and claiming it as complete order

Address:	Thane, Maharashtra, 400608
Website:	www.flipkart.com

Dear Sir/Madam, I Made a purchase of Nilkamal Freedom Big 1 (FB 1) Plastic Free Standing Chest of Drawers (Finish Color - Deep Blue & Grey) Under Order ID OD[protected] . The Order Was made on 10th October 2018 during the big billion days offer. It was supposed to be delivered on 16th Oct 2018. And yes the delivery person had arrived promptly with One Box. On the Outside of the box it was plastered in Green Sticker as Box 2 of 2. I asked the delivery person where the box 1 of 2 is. He replied that there is only one box for your order. So I declined to receive the product. Meanwhile In some time I received a call from one Landline number and he claimed that the missing first box was mistakenly came into his cargo van and will deliver the next day.

But Next day the same box marked 2 of 2 arrived sans box 1 of 2. So I decided to complaint in flipkart's Toll free number to make a compliant, But the representative who spoke to did not get the order information so I could not proceed with the complaint as I was calling him from another number which was not used for ordering.

On 20th October I wrote in their email ID provided any only received automated response. They were supposed to revert to my query of the missing box but they have constantly trying deliver that the order has only one box.

I am very sure that this furniture comes in two boxes as I already own one of these cupboard.

Again on 23rd October I called to the Toll free number and spoke to a representative who had fairly understood my issue and mentioned that my query will be addressed within 24 hour. But no response received from their end.

I am constantly refusing to accept the delivery as I am confident that once I accept the delivery I become liable for the missing Item and even if I raise a return request the blame will be on me for not returning the box.

I Require my complete shipment to be delivered. I believe filling a complaint here reaches the right person in flipkart team who can resolve the issue.

Thank you consumer complaint forum for your great service