[Resolved]  Flipkart — flipkart didn't return not working mobile redmi 5a (gold, 16 gb)

Address:	New Delhi, Delhi, 110059
Website:	Flipkart.com

I ordered redmi mobile 5a (Gold, 16 gb) on 13 aug 2018, flipkart delivered it on 18th aug, after opening box i saw 2nd sim slot is not coming out/ not opening, so i did return request. As per customer care mobile had to replace within 3 days. I got confirmation also that it will be replaced on 21 aug. But wishmaster came to reolace on 24 aug. And after inspecting everything he denied to replace as per him that imei no of phone is not matching with his biod imei. I showed him bill & box have same imei which is matching with phone imei but he said he had to work with his biod, as his biod/system has different information so, he did not replace my phone. Now i again did complain to flipkart customer care and as per them my problem will be solved till 27 aug 2018 by backend team. On 27 aug 2018, backend team (Paritosh barman) contected me & i explained everything, he asked snapshot of imei no mentioned in mobile, box & bill through email. I gave snapshot of mobile imei, box, bill and back side mentioned imei. He called me & said, "all are matching, so i need to forward it to courier partner." as per him flipkart will update within 24 hours on this issues. But after that i didn't get any update from flipkart. But on 28 aug i got message from flipkart that my return order has been cancelled. So, again i did call flipkart customer care, & i have to again explain everything from starting to end & he said flipkart will update me within 24-48 hours. But still i didn't get any update. So, again i called customer care on 30 aug 2018, can you assume, again i have to explain everything & after that executive said i will get update within 24 hours.
Now, what should i do?
Nitin
Order id : od[protected]
Return id:[protected]
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