Flipkart — flipkart does not recognise my phone imei number when I enter the same for exchange

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Flipkart doesn’t recognise my phone’s imei number when i enter the same for exchange. It shows error: ‘entered imei number did not match with selected brand and model’.
I had purchased the same phone from flipkart itself and it doesn’t recognise now!! I’ve checked online for my phone’s authenticity using imei number and it appears clean. I don’t see any other reason why it is not recognising. Please check and let me know. My flipkart id: [protected]@gmail.com
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Flipkart customer support has been notified about the posted complaint.
Verified Support
Sep 27, 2019
Flipkart Customer Care's response
Hi, We are sorry for the trouble caused. We would request you to share the IMEI number and error screenshot so that we can assist you accordingly. Hope to hear from you soon.
Sep 28, 2019
Updated by Soroy1
Below is the IMEI number
IMEI: [protected].
I have attached error screenshot.

Oct 07, 2019
Updated by Soroy1
Hi, Is anyone looking into this?
Complaint comments 


Please find below IMEI number:
I’ve attached error screenshot as well.

I am unable to play the game in flipkart's game zone as it show "we encourage fair game play in lime with our terms and conditions".

I have deactivated my account but when I am trying to reactivate it it says they your account is inactive please help me in reactivating please help me
My mobile number is [protected]

never trust business men or these any sites. 2wice ive had this problem. Amazon recognises my imei model. Flipkart says invalid.
These are all marketing strategies.
All they want is money.
There is no solution to our problem.
Business men don, t care how you are managing money, all they want is the cash.
India is now flodded with marketing.
Sorry..i have the same problem with my recent Samsung A20s.
My request to all is never show a smile or generosity to Shops, Retailers when they show hostility. Until and unless u are satisfied with a product, dont buy it. Same goes in any products.
Instead anyhow loot them, try to loot them as much as possible.
Talk to customer cares strictly and abuse them as much possible.
Today warranty is worthless and so are insurances.
Try to loot Govt. sectors and private sectors.
U are a customer and the sites are shops. U give them cash and they give u a product. Relation kept like this is legit. Dont show any closeness to these ppl.
Is flipkart ur brother. Is the customer care your sister?
They want you to buy with a full amount.
Never trust the smiles from a business person.
Personally if we have a friend who has a business, stop meeting him frequently. All they need is profit from anything.
Take care and Buy wisely and Never trust Business Ppl or any Sites.
What you will all notice now is as we know Make in India is the new goal but my friend, This Make in India issue will not help us customers.
Businessmen are ready to take advantage of this concept of Make in India. We customers forcefully have to buy them.
They will see profit even in patriotism.
I was trying to purchase a smartphone for which I got an exchange offer. I have an intex aqua 5.5 VR smartphone with me and I thought to exchange it. But during the verification process of IMEI number, I got the error message that the IMEI number doesn't match with the category. I tried with all sub-options under the intex option. Since the error was still there, I tried the any other smartphone option. Still it showed the error.

I contacted flipkart customer care and they asked to recheck the IMEI number and I did it a lot of times. Then they said that there may be some system errors and they are reporting it. They asked to check after some time and to contact again if the issue still remains unresolved.

I tried again a lot of time, but the error was still presistent. So I contacted customer care again and they advised me to find the right IMEI number by dialing *#06# and then just copy-paste that the number, which will resolve the issue what I was doing for several days. Then they said that the issue has been transferred to the concerned team and they will resolve the issue by 20-10-20. It is obvious that the phone which will launch on 16-10-20 that I want to purchase will become out of stock due to the offer sale while the issue become resolved.

I suspected that this error may be some system error or it can be some false promise fraud. Now I know that there are more victims and its definitely a fraud.
Same is the case with me. I am also getting an error message saying the IMEI number does not match. I have also provided Flipkart with a link from the manufacturer where they can verify the IMEI number successfully. However no response yet.
Amazon, flipkart and many other are doing same fraud.
I want I want to purchase Oppo Reno 6 Pro 5G when I exchange my off my Oppo F9 they could not verify my IMEI number what can I do give me the process I can also uploaded the IMEI number of my phone Oppo F9

flipkart does not recognise my phone imei number when I enter the same for exchange.

Savita Sa's reply, May 31, 2022
my imei number not matching in sumsung Galaxy M32 phone please
solution me
Ambar kanaujiya's reply, Feb 2, 2023
Is it soved I am facing the same?
I also facing same issue
IMEI shows not matching please do correct the information I have uploaded the image and the IMEI is correct please show the exchange value

same problem ...if it not working why flipkart still keeping exchange offer
Flipkart does not recognize my imei no which is correctly entered. May be they are doing it purposely.
Why flipkart u not showing the exchange value...my IMEI no is correct in mobile after dialing *#06# and also correct in setting about phone-all spec...and also same on mobile box...but when I tried to exchange my phone ...there show invalid IMEI no how could it possible...
IMEI number not match

Why my IMEI number not match in flip cart ?

Why my IMEI number not match in flipcart

Same for my leeco phone .. and it's really sounds bad when the customer care cut your call at the end. Moreover I spend thousands of money per month on shopping only from flipkart.

It's a request kindly please resolve it asap.

Aditya Kolhe's reply, Aug 16, 2022
I have the exact same phone model and it isn't matching.. did it match for you?

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