Flipkart — flipkart does not recognise my phone imei number when I enter the same for exchange

Address:Plot 35/3, madhusudan nagar, unit 4, Khordha, Odisha, 751001

Flipkart doesn’t recognise my phone’s imei number when i enter the same for exchange. It shows error: ‘entered imei number did not match with selected brand and model’.
I had purchased the same phone from flipkart itself and it doesn’t recognise now!! I’ve checked online for my phone’s authenticity using imei number and it appears clean. I don’t see any other reason why it is not recognising. Please check and let me know. My flipkart id: [protected]@gmail.com
Was this information helpful?
No (88)
Yes (605)
Flipkart customer support has been notified about the posted complaint.
Verified Support
Sep 27, 2019
Flipkart Customer Care's response
Hi, We are sorry for the trouble caused. We would request you to share the IMEI number and error screenshot so that we can assist you accordingly. Hope to hear from you soon.
Sep 28, 2019
Updated by Soroy1
Hi,
Below is the IMEI number
IMEI: [protected].
I have attached error screenshot.
Regards,
Soumitra

Oct 07, 2019
Updated by Soroy1
Hi, Is anyone looking into this?
Regards,
Soumitra
Complaint comments 
Share
Tweet

Comments

My vivo y81 model is not available on the list for exchange and my imei number is not accepting as well. I am attaching screenshot of it
Kindly look into it asap.

Hi while exchange my phone I select my make model in flipkart as other smart phone but even that condition it shows doesn't match..

My phone is honer 7A which is not listed so I selected make as Honer and model is other ...while put IEMI no. It shows not matching... how it will match

Phone IEMI no. [protected]

Flipkart is not recognising the IMEI of my OnePlus Nord.
In looking for an exchange of Nord to get 4a, but IMEI isn't valid.
Please acknowledge.

IMEI no js not detected in flipkart.what to do??

Why my IMEI number not match in flip cart ? Please solve

Facing the same issue, while do the exchange getting error as "IMEI number does not match with SAMSUNG Galaxy J3 Pro" i am 100% sure that i am entering the right IMEI number. I opened my mobile case and double confirm the same. I think Flipkart doing this purposely. I read on another form that flipkart giving this error for moble older than 5 years, not sure is that true. If that is the case, they can directly give that is in terms. but nothing found as such.
flip not accepted my imei for exchange mobile vivo v21 5g
Why my IMEI number didn't match i have entered the correct one but it didn't match so i am asking Flipkart to solve this problem
Thank you

Why my IMEI number didn't match i have entered the correct one but it didn't match so i am asking Flipkart to solve this problem fastly
Thank you

Please help me with this, imei not found by flipkart

IMEI shows not matching please do correct the information I have uploaded the image and the IMEI is correct please show the exchange value

Flipkart doesn’t recognise my phone’s imei number when i enter the same for exchange. It shows error: ‘entered imei number did not match with selected brand and model’.
I’ve checked online for my phone’s authenticity using imei number and it appears clean. I don’t see any other reason why it is not recognising. Please check and let me know.
Mail:-
[protected]@gmail.com
I am sharing my phone's imei no and the screen shot which shows imei number is invalid

I have the same issue.
IMEI1:[protected]
I bought it from Flipkart and now it won't recognise it.

I want to buy a new phone but my IMEI doesn't match please provide me some help

Hii this namitha
flipkart is not verifying my vivo Y20 phone's IMEI number when I enter the same for exchange.

Please resolve this issue as soon as possible

did anyone get a fix for this discrepancy ? I have the same issue for my iphone13.
Same issue with my oppo mobile. Flipkart couldn't recognise my mobiles imei

Flipkart lost its standard and hard to reaching customer care. They are not concern about consumer and their problem. I have faced same issue with Flipkart. I bought the phone in Flipkart and the same phone I try to put in exchange and delivery person rejected and stating IMEI not valid. But when check IMEI status in Yaantra, it was clean.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Flipkart
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    57%
    Complaints
    44969
    Pending
    0
    Resolved
    25275
    Flipkart Phone
    +91 80 4274 9527 [Grievance Officer]
    +91 12 4615 0000 [Corp Office]
    +91 80 4908 3910 [Grievance Officer]
    Flipkart Address
    Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034
    View all Flipkart contact information