Flipkart — Flipkart does not shipped my order

Address:

491441

My order no. is OD[protected] on flipcart
i was ordered samsung galaxy j5-6 2016(new addition) on 21 oct 2016

i was given correct address for delivary, but flipcart says that they can not track my address or address mismatched, .
i was track my order on fllipcart and found that my item is shipped at flipcart bhilai hub.
i wan to say that my given address is 30 km from flipcart bhilai hub.but flipcart executive says that my given address is mismatch.he says that they can only deliver item in cities.
i want to say that flipcart is not active to deliver my product.
i wan to told you that i was order same product at 17 oct 2016. with order id OD[protected] .but this order was also cancle due to mismatch address.plz help.