[Resolved]  Flipkart — Flipkart: fake promises and pathetic customer service

Address:	New Delhi, Delhi, 110008
Website:	Flipkart

Hi all,
I bought a samsung phone from flipkart. The phone was hanging and was getting hot while using. I raised a complaint using the phone app. I have already formatted the phone twice and still the issue is there.

They arranged the tech visit. He came to my place and said the there is problem with the phone and he will raise a request and get is replaced. But some days later i saw the request was cancelled and no one called to inform the same.

I called the customer care to get the details but the customer care people are robots and the keep on saying the same thing that the tech said everything is find with the phone. But he said something else to me.

Because of the pathetic service i cancelled other order that to was pre paid i cancelled my order. Now again i dropped an email to flipkart using the app but the response i got is that u have crossed 10 day. But i raise my complaint prior to that.

And why should i be going to the samsung customer care, as you have mentioned the 10 days replacement.

Would really appreciate the help to get it resolved.

Order id
Od[protected] item)

Pathetic customer care service, themanager and the fake promise.