[Resolved]  Flipkart — flipkart fraud company, making customer fool in name of no cost emi offer

Mar 20, 2019

Updated by Sarathbabu b Here is update from Flipkart on issue

Hi Sarathbabu,

Thank you for your valuable time over the call.

We understand your concern that you purchased the 'Asus Zenfone Max Pro M1 (Blue, 64 GB)' at no cost emi with Rs. 2101.0 for 6 months @ 14% p.a. but bank is charging Rs. (2101+400+18% GST) on the monthly basis.

We're sorry for the trouble that you had to go through.

Please note that Flipkart does not charge any processing fee for this payment mode. You may get in touch with the bank's customer care using the number mentioned on the back of your card for more information.

Please find below mentioned EMI break up for your 'Asus Zenfone Max Pro M1 (Blue, 64 GB)' having order id 'OD[protected]' :

Order Level EMI break-up
₹ 2101 for 6 [protected]@ 14% p.a.

Order Value
₹ 12103
Interest (charged by Bank)
₹ 499
Total EMI for 6 months
₹ 12602

Item Level EMI break-up

Asus Zenfone Max Pro M1 (Blue, 64 GB)

Item Value
₹ 12499
Interest (charged by Bank)
₹ 495
No Cost EMI Discount
- ₹ 495
Total EMI for 6 months
₹ 12499

Complete Mobile Protection 1 Year by Flipkart Protect
Item Value
₹ 99
Interest (charged by Bank)
₹ 5
No Cost EMI Discount
₹ 0
Total EMI for 6 months
₹ 104

We would like to thank you for your continued trust and understanding.

Regards,
Shubham Gaur
Flipkart Customer Support

Mar 20, 2019

Updated by Sarathbabu b Here is update received from SBI

18/03/2019

Dear Mr. Sarathbabu B,

Thank you for writing to SBI Card.

This is with reference to your communication dated 18/03/2019.

Merchant emi: We would like to share with you that your account is booked on Flexipay of Rs.12, 103 for 06months, rate of interest for the same is 14% and for which monthly EMI is Rs.2, 101.

Please be informed that 18% gst is applied on the all charges (applicable on EMI also), which is payable by the cardholder. Thus, each month, these charges would be levied on your SBI card account.

We would like to inform you that kindly share the screen hot of no cost emi booked,

Interest on emi : We are pleased to announce that we have advanced our system and therefore we have released the interest component towards the prospective EMIs which would be billed in future on your SBI Card account and same would incur on statement date meanwhile you can use the released limit for usage.

We would like to inform you that interest on emi not added in statement and get charge on same added in statement.

Incase of any query, would request you to Click Here or contact the SBI Card helpline at[protected]prefix local STD code) or[protected]. IVR & Emergency Services on helpline are available 24 hours and Customer Service representatives are available from Monday to Saturday between 8am to 8pm or you can get easy access to exclusive services & account information with just a click. Visit our website sbicard.com or download the SBI Card Mobile App to access self-servicing options on the go!

If you are not satisfied with the response, you can write to Nodal Officer, Customer Service by clicking here or use the Escalate Button on the webpage. You will receive a response within 5 days.

Yours sincerely,
Akhil Walia
Customer Service Team – SBI Card

[THREAD ID:1-M1JCXRH]

Mar 20, 2019

Updated by Sarathbabu b Here is Update from SBI Nodal Officer

Warm Greetings for the day!

This is with reference to your email dated 18/03/2019 regarding your SBI card account.

At the outset, we regret for inconvenience that may have been caused to you regarding the matter addressed to us.

We would like to inform you that the transaction towards the amount of rs. 12, 103.00 from flipkart payments has been converted into merchant EMI from vendor.

And the same has been booked with 14% rate of interest from the vendor, hence on further discrepancy on the Emi we would request you to contact the vendor on the discrepancy.

And we regret to inform you that we are unable to process on cancellation on the EMI since we have not received the complete refund on the principle amount.

You can also get easy access to exclusive services & account information with just a click on our website sbicard.com. You can now get response to your query .

within 24 hours. Introducing fast and easy way to raise queries online. To log any other query, please click here

Download the SBI Card Mobile App to access self-servicing options on the go!

If you are not satisfied with the response, you can write to Principal Nodal Officer by clicking here or use the Escalate Button on the webpage. You will receive a response within 3 days.

Yours sincerely,
Revathi U
From Nodal Officer Team - SBI Card