[Resolved]  Flipkart — Flipkart gave an damage protect and different design product

Hello team,

I have purchased a product from flipkart on jun 10. I checked the product and realize that the product was not the design that i requested. Also after checking the phone i found that the touch is not working for the phone.

Then i raised a return request and i waited for 5 days. On 14th jun i received a message that the technical person will visit today and i found the contact number of the technician. I was waiting for him to contact me. I didn't contact him because it was sunday i thought he will come on monday.

Unfortunately, i received a message from flipkart that the technician contacted and i informed him that the issue is resolved. But no one called me and no one messages me.

I called the technician he said from flipkart backend they have canceled the request.

I called flipkart customer service they said they escalated to concern team.

Pass 7, 8-day flipkart saying the same things.

I am attaching all the screenshots

I ordered this product to a 13 year's old child to join the online class. Past 2 weeks she is traveling to her cousin's house to attend the online class.

I am very disappointed by flipkart.

I purchased this product with the rs 3999/-

I request you to take action against flipkart.

Many thanks.
Please contact me
Flipkart gave an damage protect and different design product
Flipkart gave an damage protect and different design product
Flipkart gave an damage protect and different design product
Was this information helpful?
No (0)
Yes (0)
Aug 6, 2021
Complaint marked as Resolved 
Jun 23, 2020

Complaint Status

Flipkart customer support has been notified about the posted complaint.
Verified Support
Jun 24, 2020
Flipkart Customer Care's response
We will revert on it.
Complaint comments  Add a CommentShareTweet
Post your Comment
    I want to submit Complaint Positive Review Neutral Comment
    Customer Care Service
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    Flipkart Phone
    +91 80 4274 9527 [Grievance Officer]
    +91 12 4615 0000 [Corp Office]
    +91 80 4908 3910 [Grievance Officer]
    Flipkart Address
    Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034
    View Full Information