Flipkart — Flipkart Gift card account (wallet money) hacked and money stolen

Address:

Hyderabad, Andhra Pradesh, 500049

My flipkart gift card money(Rs.1462/-) has ben stolen from my flipkart account without my notice .

Two days back received a mail saying that wallet money has been transferred to "[protected]@gmail.com". Immediately I have filed a case with flipkart customer care (IN[protected] .

But there was no proper response from customer support team and later got a mail saying we cannot help with this since it is a security issue .

I am not the only guy who has faced this .( see the below link where other person also suffered the same : https://www.facebook.com/flipkart/posts/[protected]?%20Comment_id=[protected]&reply_comment_id=[protected]%C2%ACi...⇄

Now after continuous mail exchanges I received the mail which I have attached the screenshot of that mail where in i got to know that with the gift card numbers of mine, three orders have been done, out of which only two are mine .
The third one is not mine but was given with the money stolen from me .
This is the third order number : OD[protected], where I clearly told the customer guys to check from whose account this was ordered and even asked them to cancel that order so that I can get back my money . But the customer guys are not responding after this mail where I clearly shared the Order Id and asked them to cancel .

Every time they are asking me to check with the original buyer of the coupons . Attaching the Wallet transaction as well where gift coupons are added and two orders I have made using some of that money and remaining money got transferred to "[protected]@gmail.com" . (also got to know that the mail id I mentioned here is not registered with flipkart it seems ).

so please some one help me in this regard and I hope the concerned team would take quick action on that order which i have shared so that you can track that junk hacker also and arrange for transfer of money back to my account.