[Resolved]  Flipkart — Flipkart is denying the Replacement of the Defective Mobile

Address:

Ahmedabad, Gujarat

Serious complaint against flip kart. Have recently bought Lenovo mobile handset. Initially they did not deliver on time. Then gave me the delivery date a week later when I was not available. I informed their customer care centre to confirm. Then I got an email saying my order was cancelled because I was not available to take delivery. I reordered handset. Got it on time this time but battery had serious problems. I called flip kart a number of times. Every time they told that they are helping me resolve the issue and now saying they need confirmation from lenovo. So asking me to go to lenovo. Seriously?? What about your replacement guarantee? Absolutely false promises and not at all helpful. I am not doing any business with you ever again. Sort my problem out. See what western online retailers are doing to establish customer trust. I feel like being cheated. How can you not adhere to the terms of policy? Is anyone listening?? And this is how they are stretching the 30 days time limit of replacement and I am afraid what will happen if 30 days limit expires and my issue remains unsolved..!!