Flipkart — flipkart is not refunding money to gift card back/wallet after return of products

gargee123

from Bengaluru, Karnataka

Address:

Bangalore, 560037

Od[protected]

Flipkart is not returning money to my gift card if i return some items. They just eat it up and when i call the customer care they just blubber something as if they dont have proper training. Not sure how a company like flipkart is cheating customers to such extent. I would like to sue them. I have necessary proofs

Till now i have called the customer care hundreds of times, still the issue is not resolved. They just say that they have credited amount to gift card/wallet. However when i see my wallet, money is not there. I also tried adding all my gift cards to flipkart back again in the hope that somehow the money reflects, but in vain

They are a big cheater in the name of e - commerce. Please let me know how to sue them

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Flipkart customer support has been notified about the posted complaint.

Oct 29, 2019

Updated by gargee123 other orders which they did not return my money

Order OD[protected], Order OD[protected]

Oct 29, 2019

Updated by gargee123 please refund money at earliest else i will sue your company for all these frauds. dont think you can easily cheat indian customers

Oct 29, 2019

Updated by gargee123 even their grievance number is out of service. How come they are still surviving in India

Oct 29, 2019

Updated by gargee123 What happens when I return an item purchased using Wallet?

The money is refunded back to the original payment source.

If Gift Cards were redeemed in the original transaction, then the same will be refunded to the respective Gift Cards.
Similarly, the amount originally redeemed from your PhonePe wallet will be refunded as PhonePe wallet. If a bank transfer was made over UPI, it will be refunded back to your account.
Despite having balance, I am unable to use Wallet as a payment option for some of the purchases. What are the reasons for this?

When an order is placed with items from different sellers, Wallet might not be usable as a payment option. We are working on enabling this functionality soon.

it is from their own site
HTTPs://WWW.flipkart.com/pages/wallet-faq-tnc

where they have confirmed that these #### are still working on this issue. now what should the innocent customers loose their money for these ####.

Verified Support

Oct 30, 2019

Flipkart Customer Care's response Hi, We are sorry for the trouble caused. We're writing about your 'LITTLE ONE'S 6 Shelves Powder Coated Carbon Steel Collapsible Wardrobe' with order ID 'OD[protected]'. We’d like to let you know that the seller has confirmed that the refund has been completed on 17 Oct 19 and should be reflecting on your Gift Card section of your Flipkart account by now.

Oct 30, 2019

Updated by gargee123 Thanks for seeing this complaint and updating atleast.

I have called customer care a hundred times for this. They told that money has been refunded. But it is not visible in my wallet. if it is not visible, then how will I use that money from Wallet?????????????/

Nov 05, 2019

Updated by gargee123 Please send the money back. Else I will sue you guys. Money is still not visible in my wallet. I added all my gift cards to crosscheck if it has come back. Still nothing is there. send me screenshot of my wallet that you have refunded that amount back ...

Nov 05, 2019

Updated by gargee123 have added a image whereby you have confirmed that money has been added to my gift card wallet, wherease I dont see anyting.

Please send me screenshot of the proof that this amount is visible on my wallet. Else I will definitely sue you Flipkart