[Resolved] Flipkart — flipkart is not refunding my amount

[email protected]

from Mumbai, Maharashtra

Address:

gurgaon, Aricent tower 5, IT SEZ park, Tikri, Sector 48, near subhash chawk, 122001

Hi team,
This is regarding of product boat stone speaker that i have purchased from flipkart using my gift card.
I am really disappointed with the service of flipkart. From the last 15 days, i have suffered from the product bad service of flipkart.

1. Boat stone 1000 14 w portable bluetooth speaker:
Refund amount should have reflected by the 26th of july. Still, it's on reflected in my account. I have been calling customer care executive from the past 12 days and as per them my issue is on high priority and will be resolved soon. Even i received email from flipkart on 29th of july and 2nd of august of promising that refund will be reflected within 24 hours.
My money is blocked by flipkart for more than 20 days.

Same is happening with the second product (Od[protected], flipzon self standing multi color ironing board (Color and design of cloth will different) ironing board). Refund amount not received.

Hope this mail will resolve my issue.

Regards,
Chirag gupta
[protected]

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Sep 13, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Aug 07, 2019

Updated by [email protected] Email conversation:
Gmail chirag gupta <[protected]@gmail.com>
Re: [Incident: IN[protected]]
7 messages
Customer Support <[protected]@flipkart.com> Fri, Aug 2, 2019 at 4:03 PM
Reply-To: Customer Support <[protected]@flipkart.com>
To: chirag gupta <[protected]@gmail.com>

Hi Chirag,

Thank you for your valuable time over call with us.

I am Niranjan, writing from Escalations Team of Flipkart, I assure you that we will take complete ownership of the case and solve the same with the best possible resolution available with us.

As discussed, I request you to reply on this mail thread in case of any queries, questions or updates needed for the issue we are addressing so that the issue is channelized and it will also help in prioritizing the resolution for the case.

Regards,
Niranjan Kumar
Flipkart Customer Support
Flipkart Customer Support[protected]:03:10 )
Hi Chirag,

Thank you for your valuable time over call with us.

I am Niranjan, writing from Escalations Team of Flipkart, I assure you that we will take complete ownership of the case and solve the same with the best possible resolution available with us.

As discussed, I request you to reply on this mail thread in case of any queries, questions or updates needed for the issue we are addressing so that the issue is channelized and it will also help in prioritizing the resolution for the case.

Regards,
Niranjan Kumar
Flipkart Customer Support
Your Query[protected]:25:48 )
Please resolve my issue ASAP.

On Thu, Aug 1, 2019 at 8:52 PM chirag gupta wrote:

> Waiting for the response
>
> On Thu, Aug 1, 2019, 10:22 AM chirag gupta wrote:
>
>> Hi Team,
>>
>> Really disappointed!!!. I haven't received the amount yet(i.e
>> 2599). since from 26th of July, I have been calling you guys every single
>> day but still haven't received my money
>>
>> Is this the way Flipkart does business with the customer.
>>
>> Hoping for the positive response and waiting for my money back into my
>> account.
>>
>> Chirag Gupta
>> [protected]
>>
>> On Mon, Jul 29, 2019 at 12:32 PM Customer Support
>> wrote:
>>
>>> Hi Chirag,
>>>
>>> As per telephonic conversation with you, we are writing about your Order
>>> Id OD[protected] for the product "boAt Stone 1000 14 W Portable
>>> Bluetooth Speaker".
>>>
>>> We would like to let you know that amount Rs.2599 will be credited in 24
>>> hours to the Gift card section in your Flipkart Wallet which you can use
>>> within a year to buy products sold by any seller on our website or app and
>>> the amount is non transferable.
>>>
>>> Hope this helps.
>>>
>>> Regards,
>>> SIMON KOLHE
>>> Flipkart Customer Support
>>> 24x7 Customer Support.
>>> Buyer Protection Policy.
>>> Flexible Payment Options.
>>> Largest Collection
>>>[protected][protected]
>>>
>>
>>
>> --
>> *Thanks&Regards*
>> *Chirag Gupta, *
>> *@+91-[protected]*
>>
>>
>>

--
*Thanks&Regards*
*Chirag Gupta, *
*@+91-[protected]*
24x7 Customer Support.
Buyer Protection Policy.
Flexible Payment Options.
Largest Collection
[protected][protected]

Customer Support <[protected]@flipkart.com> Fri, Aug 2, 2019 at 4:03 PM
Reply-To: Customer Support <[protected]@flipkart.com>
To: chirag gupta <[protected]@gmail.com>

Hi Chirag,

Thank you for your valuable time over call with us.

I am Niranjan, writing from Escalations Team of Flipkart, I assure you that we will take complete ownership of the case and solve the same with the best possible resolution available with us.

As discussed, I request you to reply on this mail thread in case of any queries, questions or updates needed for the issue we are addressing so that the issue is channelized and it will also help in prioritizing the resolution for the case.

Regards,
Niranjan Kumar
Flipkart Customer Support
Your Query[protected]:25:48 )
Please resolve my issue ASAP.

On Thu, Aug 1, 2019 at 8:52 PM chirag gupta wrote:

> Waiting for the response
>
> On Thu, Aug 1, 2019, 10:22 AM chirag gupta wrote:
>
>> Hi Team,
>>
>> Really disappointed!!!. I haven't received the amount yet(i.e
>> 2599). since from 26th of July, I have been calling you guys every single
>> day but still haven't received my money
>>
>> Is this the way Flipkart does business with the customer.
>>
>> Hoping for the positive response and waiting for my money back into my
>> account.
>>
>> Chirag Gupta
>> [protected]
>>
>> On Mon, Jul 29, 2019 at 12:32 PM Customer Support
>> wrote:
>>
>>> Hi Chirag,
>>>
>>> As per telephonic conversation with you, we are writing about your Order
>>> Id OD[protected] for the product "boAt Stone 1000 14 W Portable
>>> Bluetooth Speaker".
>>>
>>> We would like to let you know that amount Rs.2599 will be credited in 24
>>> hours to the Gift card section in your Flipkart Wallet which you can use
>>> within a year to buy products sold by any seller on our website or app and
>>> the amount is non transferable.
>>>
>>> Hope this helps.
>>>
>>> Regards,
>>> SIMON KOLHE
>>> Flipkart Customer Support
>>> 24x7 Customer Support.
>>> Buyer Protection Policy.
>>> Flexible Payment Options.
>>> Largest Collection
>>>[protected][protected]
>>>
>>
>>
>> --
>> *Thanks&Regards*
>> *Chirag Gupta, *
>> *@+91-[protected]*
>>
>>
>>

--
*Thanks&Regards*
*Chirag Gupta, *
*@+91-[protected]*
[Quoted text hidden]
Customer Support <[protected]@flipkart.com> Sat, Aug 3, 2019 at 12:15 AM
Reply-To: Customer Support <[protected]@flipkart.com>
To: chirag gupta <[protected]@gmail.com>

Hi,

Thanks for writing to us. We have received your query and will get back to you within the next 24 hours.

[This is an auto-generated response. Please do not reply to this email.]

Thanks,
Team Flipkart
Flipkart Customer Support[protected]:03:11 )
Hi Chirag,

Thank you for your valuable time over call with us.

I am Niranjan, writing from Escalations Team of Flipkart, I assure you that we will take complete ownership of the case and solve the same with the best possible resolution available with us.

As discussed, I request you to reply on this mail thread in case of any queries, questions or updates needed for the issue we are addressing so that the issue is channelized and it will also help in prioritizing the resolution for the case.

Regards,
Niranjan Kumar
Flipkart Customer Support
Flipkart Customer Support[protected]:03:10 )
[Quoted text hidden]
[Quoted text hidden]
chirag gupta <[protected]@gmail.com> Mon, Aug 5, 2019 at 11:45 AM
To: Flipkart Customer Support <[protected]@flipkart.com>
A gentle reminder as I haven't received any single amount.

Please do the needful.

Regards,
Chirag gupta
[Quoted text hidden]
chirag gupta <[protected]@gmail.com> Mon, Aug 5, 2019 at 4:45 PM
To: Flipkart Customer Support <[protected]@flipkart.com>
Waiting for the Response
[Quoted text hidden]
chirag gupta <[protected]@gmail.com> Tue, Aug 6, 2019 at 9:57 AM
To: Flipkart Customer Support <[protected]@flipkart.com>
Team,

It this way to handle the customer. As per the telephonic discussion, amount should have transferred by of before Monday(5th of August) . Still no refund . And no one is responding.

Disappointed. Please don't play with the patience of customer.

Regards,
Chirag Gupta
[Quoted text hidden]
chirag gupta <[protected]@gmail.com> Wed, Aug 7, 2019 at 8:50 AM
To: Flipkart Customer Support <[protected]@flipkart.com>
Team,

Reminder..I haven't received the amount yet.
Please refund the amount as soon as possible.

Else I have to take some legal action.

Waiting for your reply.
[Quoted text hidden]

Verified Support

Aug 08, 2019

Flipkart Customer Care's response We will revert on it.