[Resolved]  Flipkart — flipkart latest scam of false advertisement and blocking money

Address:

122001

Seems to be latest scam by flipkart they offer higher price for exchange of phone much higher than amazon or any other online portal though flipkart doesn't check anything online as other online portal does flipkart have very simple guidelines nothing technical like Amazon or any other online portal. So I was offered a better price for my phone delivery guy came to deliver the phone and take my current phone in exchange currently in use.Delivery guy refuses to take my phone for a very minor scratch and asks me to complain on customer care and agrees with me that phone is perfectly fine, intact would like to buy for himself but even exchange price is not in his budget and if it takes the phone in exchange then company will stop his salary and will deduct the exchange price and they have been trying to find such reasons from last couple of months basically either con/scam the consumer or make the last person in chain the delivery boy pay for it.On his suggestion I filed a complaint at flipkart customer care and he promised to return with solution in 2 working days I suggested to cancel at that moment but he asked me to wait and informed that usually they do take the phone in return and will reply in less than one working day it's just for the sake of it they take 2 working days. Next day another delivery boy kept on calling me I thought by now they must have resolved the issue but they kept on delaying and later asked for pictures and then again kept on delaying and never gsve any confirmation it's been almost 7 days now and they are not ready to inform when they will return my money have blocked my money for past 7 days and have been sending me notifications that I can take my new phone by paying exchange value of my current phone so either they all block your money for good 10 days or else in frustration you pay more as they'll charge extra either ways they win and if like this they block money of thousands of their consumers for thousands of their products they are definitely earning very huge interests or money by charging extra from consumers. Have been in conversation with many customer executives of flipkart and finally was escalated to senior executive named arpita from junior executive named divvya no one was so arrogant and rude except arpita she was not only arrogant and rude but was very well aware about the wrong doings and scam being run by flipkart. I was very disappointed by her for not providing information inspite of that was full of arrogance and rudeness .In a scheme I was offered approximately 700 rs less than flipkart that is why I chose them but now the scheme is over and flipkart wasted my precious time kept my money blocked and finally not only refused but till now have not confirmed time for returning my money.Have all the recordings of final conversations and would like to take legal action against them for scamming their consumers by blocking their money that too at the time of internet and online banking where money is exchanged and returned in a matter of seconds or by making their consumers pay extra for their products. As it took me 6 days and numerous conversations, notifications and email to understand their scam it is important that publically consumers should be made aware about their scams of false advertisement and their cunning ways of blocking consumers money for good long time or making them pay extra in the end.