[Resolved] Flipkart — Flipkart logistic steal my product | |||||
I have ordered 3 products in last flipkart sale, However Who will gonna suffer if E-kart logistic will not deliver products, my all 3 products is in nearby location from last 5days, all product were gone out for delivery, but none of them delivered. After raised many complaints, Yesterday one of representative "Ashwini K" called me and given assurance that all products will deliver by Tomorrow (i.e. 30-MAY-17) (I have an Email Proof), But today also products was not delivered. Again raised complaint in evening, got a call from one of representative "Rithika M" saying that the one of product is untraceable so we have to cancel that product. How product is untraceable? Come on flipkart, are you mad or what. Afterwards Supervisor Mr.Amit spoke; He admitted that fault is from logistic Team. However my question is for you flipkart, who is responsible for such things, you can't give me that products is same price that i had purchased. Even you can't give compensation because that not under your policy. So we can assume that customer buy products at own risk, If such thing happen, flipkart easily cancel the product and refund amount. That’s all from flipkart. It’s not all about money, Time matters; you have taken more than 12days. That 12 days matters. At the end if you can't deliver product, don't give assurance and make false commitment. Today Flipkart cancelled my product and refunded amount, but here is my question, My money is with you almost for 15days. for that who will gonna responsible, and the time that i had wasted on you and mentally stress. Seriously Not accepted from giant Flipkart. Date of order:-May 17th '17 Order No: OD[protected] Incident no- IN[protected], IN[protected] Was this information helpful? | |||||
Jul 25, 2017 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Verified Support Jun 21, 2017 Flipkart Customer Care's response We will revert on customer complaint.
Verified Support Jun 24, 2017 Flipkart Customer Care's response We are sorry to let you know that our courier service provider 'E-Kart Logistics' could not deliver your shipment for your order as shipment is untraceable. Due to this, your order was canceled. As informed earlier seller has refunded an amount of Rs.1, 549/- to your PhonePe on June 02, 2017 which will be credited by June 12, 2017 and the remaining amount of Rs.300/- has been added to PhonePe Wallet Cashback which will be credited by June 14, 2017. If you still wish to buy the product, you can place a new order with any of our sellers and we'll do our best to have it delivered it to you. Hope you'll understand.
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