Flipkart — Flipkart not responding and refunding money .

Prashant Poman

from Vasai-Virar, Maharashtra

Website:

www.flipkart.com

Order id: OD[protected]
Return Id:[protected]
Device Name: redmi Note 3 (32 GB gold)

I have purchased "Redmi note 3" mobile on flipkart. It got delivered on 24 July.
On 28 July it stopped working and since then it never started.
I filed complaint on 28 July.
I asked them for replacement.

Their technican visited my home on 1 August as per their procedure and checked device. Phone was dead and he gave me that inspection report.
Flipkart rejected replacement claim and instead offered me to return money.
I have given them all details (account and address)and still as of today I have not got any refund .
They are not responding to my email also.

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Flipkart customer support has been notified about the posted complaint.

Aug 20, 2016

Updated by Prashant Poman Adding image of email received with all details to avoid confusion from earlier image(see comment below). Earliar image has no date and other details in it. Else, they will say, you are not rechable. Even today on 20, August 2016 I was asking flipkart support on twitter to call me on the number : [protected]. On which they said earlier that they will send an OTP.
I waited for more than 3 hours. Even as of writing (at 8.54 PM) this there is no call from them. Was messaging them continously, but still got no response. These guys are not interested in refunding for defective goods. Very bad experience. Such practices will turn away more customers if such things continue. Hope flipkart understads this.

Aug 20, 2016

Updated by Prashant Poman Also note that I am not going to accept any money in Flipkart Wallet. You either refund full money or meet in consumer forum/court.

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Comments

Prashant Poman

from Vasai-Virar, Maharashtra

Adding image of email received with all details to avoid confusion from earlier image. Earliar image has no date and other details in it. Else, they will say, you are not rechable. Even today on 20, August 2016 I was asking flipkart support on twitter to call me on the number : [protected]. On which they said earlier that they will send an OTP.
I waited for more than 3 hours. Even as of writing (at 8.54 PM) this there is no call from them. Was messaging them continously, but still got no response. These guys are not interested in refunding for defective goods. Very bad experience. Such practices will turn away more customers if such things continue. Hope flipkart understads this else they will be called as Flopkart.