Flipkart — Flipkart not returning phone which is not described properly in mobile app

Address:	Kolkata, West Bengal, 700063
Website:	www.flipkart.com

I am an old customer who purchased several items including some valuable stuff like microwave, mobiles from flipkart since 2012.

But now a days i am going through a bitter experience with this popular shopping site.

In a short "flipkart has started cheating with their customer"

I have purchased redmi note 3 (Order id od[protected] for my uncle.
Before purchasing this item, my uncle has gone through the descriptions provided in flipkart mobile app where it was not clearly mentioned that it mobile with hybrid sim means at a same time 2 sim and one sd card could not be used.
As he were unaware about this thing due to incomplete information in flipkart app he asked me to purchase this but after getting the mobile my uncle unable to use his both the sim and sd card in this mobile.

Hence i have requested for a return. After repetitive follow-up one person from fipkart call today to my uncle though he has unable to convince my uncle, who desperately wanted to return the mobile. But filpkart rejected the request with following comments
*"we're sorry. We are unable to process your refund request. Reason: the
Issue has been resolved between you and the seller. Hence, there will be no
Replacement or refund."*.

Again i have requested for a return and someone from flipkart called me and told me they cannot accept it. When i am going to explain the problem related to flipkart mobile app he did not put any interest to listen my problem also he has denied me to send any mail that there have an issue in their app. And again rejected my request

“please be informed that the seller "ws retail" would replace the product
Only if there is a manufacturing defect in the product as per the
Replacement policy”
Though in their replacement policy it is written
“flipkart advantage has nothing to do with the replacement policy. As per flipkart's replacement guarantee, you are eligible for product replacement if the product received is damaged or defective or not as described.”
But my question why should i suffer due to your system fault???
This is the worst service i ever had from flipkart. And will never ever buy a product from flipkart now and would not advise anyone to buy from flipkart... Highly disappointed with your customer service.