Flipkart — Flipkart not taking product for return, not refunding my money

Address:

Hyderabad, Andhra Pradesh

I ordered Whirlpool washing machine on May 27th 2015 on flipkart.com, and flipkart delivered the product on Jun 1st 2015, order number OD[protected]. Flipkart mentioned on their webpage that they will get the installation and demo done with in 72 hours of the delivery. But they haven't send anyone for installation/demo even after 15 days of delivery. I was not able to open the package as product is heavy and may get dent if I try to open. I told the same to flipkart, flipkart said their installation/demo team will come and open the package, but they have not come. Everytime I emailed/called flipkart customer support they said they will get installation done in 2-3 business days, they give ETA. But they never followed ETA they gave. They have done this more than 5 times. I got frustrated, on Jun 16th I initiated product return process, on the same day flipkart agreed for that and said they will arrange a person for the pickup of the product. Again as usual they have not come, they did not pickup the product. I emailed them on Jun 22nd, again they said the same "will resolve in 1 business day", again they did not appear. On Jun 24th I have sent them mail asking about their bad service, but no response from them. I called Flipkart on Jun 25th, they said they will arrange product pickup for return. But on Jun 26th they have cancelled my return request without any resolution and without informing me even. I called them asked them, they said return request was cancelled my mistake and they will arrange product pickup for return by end of the day. But no response from them. I have again raised return request. Its a big cheating. Flipkart making me to cry. They have taken my money, I am unable to use the product, neither able to use my money to buy something. Flipkart not taking the product for return, not refunding my money. Kindly help me as soon as possible.