[Resolved] Flipkart — Flipkart Order ID OD[protected]: Incorrect Product Listing/Images and Wrong Product Delivered according to that

[Resolved] Flipkart — Flipkart Order ID OD[protected]: Incorrect Product Listing/Images and Wrong Product Delivered according to that

O Optional from New Delhi, Delhi Sep 26, 2021 Sep 30, 2021 This thread was updated on Sep 30, 2021

Hi, I had purchased a 27" MSI Monitor via the Order ID OD[protected]. The product listing clearly shows images on their website that the monitor has a height adjustment stand and has the swivel (90 degree) functionality as well. The monitor delivered to me did not have any of those functionalities and had only a plain stand. https://www.flipkart.com/msi-27-inch-full-hd-ips-panel-monitor-pro-mp271-3pa2/p/itma6af58ba4000b?pid...⇄ I had raised a refund request on the same day of delivery and well within the "7 days" Flipkart's policy and they recently denied the request saying I need to file a Crime/FIR complaint against the Seller since he has denied my refund/replacement request stating that he has sent the correct model (which is clearly not the case). Replacement ID (that was denied):[protected] Flipkart is simply washing their hands away by saying that I need to file a FIR/Police complaint when clearly it's an issue on their website and product listing where it nowhere mentioned that the product did not have Height adjustment and Swivel functionality in the specification and the Product Images are also MISLEADING AND INCORRECT (not of the product that has been delivered). Flipkart is not helping by picking up the wrong product sent to me and not issuing a refund. I have duly shared all the details they have requested (Aadhar Card, Monitor Stand images, Monitor images, Product listing screenshots indicating the wrong images they have shown on their page) but still no help. They have closed the old Replacement request saying unless I file a police complaint, they can't help (which is completely unfair!) Please help me in getting this wrong product picked up and issue my full refund. I should not be liable for discrepancies in Flipkart's incorrect listing or filing any charges against the seller when it's between Flipkart and the Seller to list the product appropriately on Flipkart's portal. They should pick the product and check offline/later as to why the product listing images are so different than the product that the seller is shipping, and meanwhile help me with a full refund. I have again raised a new replacement request ID:[protected] and hoping that Flipkart will not ignore this like they have done. I am very disappointed with the assistance I have received by Flipkart for this order. I simply need my money back for this incorrect product delivered to me as I only wanted the monitor with Height adjustment and Swivel functionality. Was this information helpful? No (0) Yes (8)
Nov 13, 2021 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Sep 26, 2021 Updated by Optional Even the power plug sent is o[censored]K (and does not comply with Indian standards). Not useable in India. Sep 26, 2021 Updated by Optional Even the power plug sent is not Indian (and is from UK) and does not comply with Indian standards. Not useable in India. Sep 27, 2021 Updated by Optional Unfortunately, Flipkart has yet again closed my new replacement request without sharing any proper communication on it. They have closed it saying since I haven't shared the consent to file a police/FIR complaint, hence they have rejected my request for refund. They did not share any document on it or provided any communication on this case to share the FIR details. How can they reject it without asking for the consent on this new case? This is outrageous. I seriously don't understand why are they doing this? They clearly know that their product listing is incorrect but they aren't ready to help customers with it. Even the customer ratings now show 2.6 out of 5. Even one of the reviews show the image that does not have the height adjustment stand as shown in their product images. I had even shared those images in my concern but they blatantly ignored my claim despite genuine evidence. I am now forced to take legal action against Flipkart through a formal Police investigation and will take a lawyer's help. Additionally, I request every moderator of this Consumer Complaints forum to help escalate this such that Flipkart understands the gravity of this issue. They simply can't escape by sending incorrect product with incorrect product listings. I will also be sharing this on social media such that the public is made aware, given how Flipkart is now solely focused just on Big Billion Days (which historically have also been proved to send stones, shampoo, soaps in Mobile phone boxes). Verified Support Sep 30, 2021 Flipkart Customer Care's response We will revert on it.
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Optional

from New Delhi, Delhi

Sep 27, 2021

Unfortunately, Flipkart has yet again closed my new replacement request without sharing any proper communication on it. They have closed it saying since I haven't shared the consent to file a police/FIR complaint, hence they have rejected my request for refund. They did not share any document on it or provided any communication on this case to share the FIR details. How can they reject it without asking for the consent on this new case?

This is outrageous. I seriously don't understand why are they doing this? They clearly know that their product listing is incorrect but they aren't ready to help customers with it. Even the customer ratings now show 2.6 out of 5. Even one of the reviews show the image that does not have the height adjustment stand as shown in their product images. I had even shared those images in my concern but they blatantly ignored my claim despite genuine evidence.

I am now forced to take legal action against Flipkart through a formal Police investigation and will take a lawyer's help. Additionally, I request every moderator of this Consumer Complaints forum to help escalate this such that Flipkart understands the gravity of this issue. They simply can't escape by sending incorrect product with incorrect product listings.

I will also be sharing this on social media such that the public is made aware, given how Flipkart is now solely focused just on Big Billion Days (which historically have also been proved to send stones, shampoo, soaps in Mobile phone boxes).