[Resolved]  Flipkart — flipkart pathetic customer experience (mobile replacement process)

Address:	Kozhikode, Kerala, 673016
Website:	www.flipkart.com/order_details?order_id=OD112573427668557000&src=od&link=order_number

Order ID: OD[protected]

Pathetic experience with flipkart customer service. I have made an order for Redmi Note 5 Pro (Black, 64 GB) mobile phone. Hence I received display damaged product. Then I have apply replacement as per their policy. They were promised to replace my damaged product.
ID No:
Return ID:[protected] (2nd August is dead line but, Still In progress from 11th June to 3rd August 2018)
Return ID:[protected] (2nd July 2018, Cancelled without any proper Reason)
They promised many delivery dates from 11th June, 2018 to 2nd August 2018 but still is progressing. I was tracking the order since morning 3rd August 2018. The product was been misrouted in the same city. I called customer care and tried to get a resolution, they don't have a proper answer. I requested them to at least share the warehouse details so that I can drive to the warehouse to collect the product. They refused to share that details as well, then after so much struggle but still no one has not help. Last two months I have facing peace less mind due to flipkart purchase also facing lots of difficulties from my jobs.(IT employee, Mobile testing). In addition, I am inform colleague’s family members and friends will never purchase any product from flip kart.
I solution from flip kart or I need refund without replacement.