Flipkart — Flipkart Paylater Option Deactivated - Though Paying Regularly!

Hi Flipkart Team:

Greetings!

I would like to bring to your notice that my "Flipkart Paylater" option has been deactivated. Interestingly, at the starting of this month, I was able to use this option. Despite, calling the Customer Care twice and raising this issue, this problem has not been sorted out.

Customer Care informed me that my KYC needs to be updated, but my KYC in the app shows that it is still active. There is some mismatch of information between your backend and my app.

PFA screenshots for your perusal.

It will be appreciated if you could look into this issue and sort it out.

Regards,
Arjun
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Flipkart customer support has been notified about the posted complaint.
Verified Support
Sep 26, 2021
Flipkart Customer Care's response
Hi, We are sorry for the trouble caused. We regret to inform you that the we are unable find any details with the information shared. Hence, request you to share the order ID, along with the registered email ID and contact number to check and assist you further. Hope to hear from you soon.
Sep 28, 2021
Updated by arjun g iyengar
Hi:

Since this is a public forum, unable to share my contact number. My email id is [protected]@gmail.com.

Since this not a complaint against any order, I dont have an order id. This is regarding my Flipkart Paylater being deactivated even though my KYC has been updated and it shows active. I have shared the screenshots regarding the complaint in the previous mail.

Regards,
Arjun

Regards,
Arjun

Regards,
Arjun
Complaint comments 

Comments

Since this is a public forum, I am not comfortable to share my phone number, but my email id is [protected]@gmail.com.

Please note this not regarding any order, so I do not have any order ID.

Regards,
Arjun

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