Flipkart — Flipkart Pre ordered product canceled without my consent

Basha9440

Jul 6, 2021

Address:

18-346, Sanath Nagar 3rd Line, Siddiq Nagar, Sanath Nagar, Vijayawada, Andhra Pradesh, India.

Flipkart — Pre ordered product canceled without my consent

My name is shaik basha

I pre ordered Playstation 5 with Astor’s Playroom worth ₹49990 on 17 May and they cancelled my order on June 2 without even taking my consent and on their page it is showing that I ordered a cancellation but I didn’t do that. And now they are not doing anything to resolve this, I would like either for my product to not be cancelled and they deliver and if they are doing so after torturing me for this long they should at least pay some compensation or any fine so that they do not do this again to others.

They refunded my amount, I don't want my refund I would pay for the item I have booked and I need the console to be delivered to me.

My mail id: [protected]@gmail.com
Mobile no:[protected]

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Flipkart customer support has been notified about the posted complaint.

Verified Support

Jul 07, 2021

Flipkart Customer Care's response Hi,
Order ID: OD[protected]
We are sorry to let you know that your order for the product 'SONY PlayStation 5 (CFI-1008A01R) 825 GB with Astro's Playroom' has been canceled by the seller due to unforeseen reasons. We request you to place a fresh order. However, the seller has completed the refund on 02 Jun 21 and it should be reflecting in your account by now. Your kind understanding is appreciated.

Jul 07, 2021

Updated by Basha9440 If it is cancelled by the seller why are you showing it is cancelled by me, if you would want me to place a new fresh order, how can I place an order when there is no stock, I don't want my order to be cancelled, you either add product to my cart so that I may proceed and buy the console or provide me with compensation for keeping my money for soo long and then cancelling

Jul 08, 2021

Updated by Basha9440 No response from flipkart please reply

Verified Support

Jul 26, 2021

Flipkart Customer Care's response Hi, We are sorry for the trouble caused. We're writing to you about your
SONY PlayStation 5 (CFI-1008A01R) 825 GB with Astro's Playroom with order ID OD[protected]. We’d like to let you know that the seller has confirmed that the refund of Rs. 49915/- has been completed on 01 Jun 21 and should be reflecting in your account by now. Please check the previous statement/unbilled transaction of your account before reaching out to the bank. You may contact your bank’s customer care with the refrence number (P2106021132481591516477) using the number mentioned on the back of your card in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance cell.

Jul 26, 2021

Updated by Basha9440 No update from flipkart it's been weeks, flipkart isn't taking this seriously