[Resolved]  Flipkart — [flipkart] refund rejected for order which was delivered late (order#od[protected]

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I ordered a yuphoria mobile battery (Order#od[protected], it was supposed to reach to me by 13th jan but even after waiting late evening of 13th jan the product was not delivered. Later, i sent a mail & called flipkart customer care & mentioned that if the order is not delivered on 13th jan, i don’t need that product anymore as my relatives will be moving out of country & they won’t be here to use that product. The customer care agree that they will arrange for the delivery earliest but the fact is that it wasn’t delivered on 13th jan, instead 14th jan its delivered, by that time my relatives were already moved & hence i requested customer care to refund my amount as i will not be using that product anymore, in return i received very arrogant & bad response from customer care executives (Mr. Avinash kumar - senior escalation desk team), mentioned that i have not mentioned anywhere about the issue & i won’t be refunded for the same reason even if it’s a delay from them, they don't entertain refund for the product.
I have mentioned the same in my all calls/mails stating that if flipkart is delivering product late, somebody may not be needed on that moment, and flipkart doesn't have any rights to deny the refund, please resolve the issue at the earliest & refund my money.

My complaints against flipkart team:
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1. Failed to deliver the product within the committed time & hence they need to understand/agree that it’s the main reason for refund of the item.
2. Lack of service even after getting 100% money from customer.
3. Customer was treated in an arrogant way by flipkart executives.