Flipkart — Flipkart rejected product exchange under 10 days exchange period

Address:	110008
Website:	www.flipkart.com/leeco-le-2-rose-gold-32-gb/p/itmejeucxaxmnk8k?pid=MOBEJEUCS2Z4N2E2&srno=s_1_1&a

Respected sir

I received the product le eco2 smartphone
Invoice no: foyqi[protected]
Order od[protected].
The product i received on 12set2016 at 5:05pm
And i started using it. Within half an hour o[censored]sing it, the product got extremely heated. I hadnt put any sim card and was not using any wifi, still the product got heated. My hand was burning because of its extreme heat. Then i inserted sim. The product was so hot and taking so longer time to charge. I made a call and the voice was interrupting in between. With so many problems i thought of returning the product under 10days return/exchange policy of flipkart. I applied for an exchange product. Then i received an e-mail and a message from flipkart for asking me to click on given link and download the app "smartchk".
Ince 5:30pm onwards im calling flipkart executives on customer care.
I m sorry to say this is my worst experience with flipkart. The executives are damn bloody rude. Atleast teach them how to talk to customers. The customers are already in pain n stress with their damaged/ill peforming "new product" and your executives are providing no relief and addind oil to fire.,
They are asking me to call from some another numbe, so they can take access to my phone. I said them repeatedly that i dont have any alternate no. And i live alone. They say its mandatoy to perform their smartchk test to see performance. I asked them where is it witten on flipkart site??? Its written no where on flipkart that i have to go through such stupid tests and pain just to return/exchange my product.
I'm regretting ordering fom flipkart.
The problem i'm facing heating/voice breaking while making call/not charging at a desirable speed... I'm going through the problems. How can someone so lame to check my problems through some stupid device.

I ve got email from flipkart now that my exchange request has been cancelled!!!
How ridiculous!!!
So mean of flipkart.
Under 10 days echange/return policy, my product qualifies for that.
Kindly help me sir to return my product back or return my whole payment.
Other sites are so easy to return any product. Flipkart is just not even following whats written on the site.
Sir please its a humble request to look into the matter and retun my product back.
Its written nowhere that i have to go through all those stupid stupid stuffs which your executives at customer care are asking.
They are so mean and rude. They ill behaved with me. They provided wrong information.
Indirectly they cheated me!!!
Please return my money back.
First and worst experience with flipkart.
I swear i wont ever place any orde from flipkart in fututr and sure i wont ever recommend any of my friends and family members tooder from flipkart.

Kindly reply as soon as possible. Before my return policy expires.

Atleast the least flipkart can do is exchange my product or retun my money.

Regards,
Konica chittoria