[Resolved]  Flipkart — flipkart sale scam - not delivering orders placed on sale day.

Website:www.flipkart.com

I ordered an item from flipkart with order number od[protected]. There was offer from flipkart as well phonepe which made the product around 500-600 cheaper then the original price. Once the item reached my city they automatically cancelled the order and refunded money.

Timeline of incident is as followed:
14th oct: i placed order, made payment through phonepe of 2499 and received 200 cashback immediately.
15th oct: package is dispatched from bhivandi facility of flipkart.
17th oct: package reaches to my city, rajkot, gujarat.
17th to 22nd oct: no communication. No call or messages regarding delivery. No call from delivery person regarding deliver.
22nd oct: receives refund and said that my order is cancelled and refund is processed.

Now, tragedy starts. I called flipkart support asking why my order is cancelled as i did not make cancellation request. I got the reason that package was cancelled from saler as they cannot deliver to the place. Thing is i already received few other items on the same location and then it was not the issue of delivery here.
On asking for delivery of product (As it is already in my city) customer service executive starts being rude and told me to place the order again and it will be delivered. Question is if they cannot deliver to an address at first time, how will they deliver if i place the order again for the same item from same saler?
After going through all the hassle, i contacted them over twitter. Again same response, they ask to place the order again.
Placing order again is a bit tricky thing here. Item is not currently available and it is higher then the price on sale day.

I ask flipkart to deliver the same product with the same price. If you cannot deliver, i will go pickup it from your facility. I don't want to pay more for the same item.

Ps: as i said i posted this on twitter, i get response from many people experiencing the same fraud by flipkart. I really think this scam should be stopped and flipkart should be genuine to customers.
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Dec 25, 2017
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
Verified Support
Nov 10, 2017
Flipkart Customer Care's response
We will revert on it.
Verified Support
Nov 12, 2017
Flipkart Customer Care's response
Educate the customer regarding the issue.hence closing the complaint from our side.
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