[Resolved]  Flipkart — Flipkart send a defective laptop which crashes unexpectedly. Now flipkart not replacing the laptop

Address:

Flipkart.Com Corporate Office Address: Flipkart Internet Private Limited Vaishnavi Summit, No 6/B, 7th Main, 80 Feet Road, 3rd Block, Koramangala, Bangalore – 560034 India

I have ordered an Acer gaming laptop on 7th June 2020 from flipkart.
Order ID: OD[protected].
Registered Email: [protected]@gmail.com
Registered Phone Number: [protected], [protected].
I have received a defective laptop that crashes after using some time. I have lodged a replacement request on 11th June, a day after getting this laptop. So there has been a technical visit on 13th June, in which technician update the drivers, I used the laptop and the problem is as it is. I called the technician again, so he visited again on 16th June, and hard reset the whole PC, but still the problem persists. Laptop crashes after using it for some time.
I contacted Flipkart on 16th June told about the problem I am facing even after the technical visit, they said to wait for 24hours as the information has not been updated in their systems. Again I called on 17th the same replay is given to me, on 18th also the same replay.
On 19th June I was told to wait till 23 June, we will resolve your complaint.
Still, no resolution has been provided to me.
As the laptop is defective and not fixed after two technical visits and it is in 7-day replacement policy, so I request a replacement of this defective unit from Flipkart asap.